XM Institute
Author Bio
XM Institute is your trusted source for building and advancing best-in-class customer and employee experience management programs to modernize experiences. Our mission is to empower you with research, best practices, thought leadership and skills to deliver strategic and economic value to your organization and lead the future of Experience Management.
Attributed articles
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2022 XMI customer ratings – consumer NPS (by industry)
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XMI customer ratings - consumer NPS, 2021 (by industry)
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XMI customer ratings – consumer NPS® scores, 2020 (by industry)
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Global HR executives overestimate how well their organizations use employee feedback
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Executives expect customers and employees to get more demanding
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CX-centric culture levels, 2024
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XMI customer ratings – overall scores, 2020 (by industry)
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XMI customer ratings – overall scores, 2021 (by industry)
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XMI customer ratings – consumer NPS, 2023 (by industry)
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XM discussions: Leading through uncertainty with American Express
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The state of customer experience (CX) maturity, 2024
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