Capturing and distributing insights is all well and good, but ultimately, value is only generated when an organization acts on what it learns. While organizations often categorize the actions they take in response to insights as either “inner loop” (following up with the people who provided feedback) or “outer loop” (fixing problems uncovered by insights), this binary only captures part of the picture. There are, in fact, four insights-driven action loops an organization should build to effectively respond to the feedback it collects.
Watch this video to learn about each of these four loops: Immediate Response, Continuous Improvement, Process Integration, and Strategic Decision-Making. If you like the content of this video and want to learn more about how these four insights-driven action loops, check out our blog post, Build four action loops to respond to insights.
