Whether you're focused on enhancing the customer journey, boosting service delivery, adopting AI-driven solutions, or staying ahead of emerging trends, these events offer invaluable takeaways to transform your customer experience initiatives.
1. Qualtrics X4® Summit
Dates: March 17-19, 2026
Location: Seattle, WA
For three days each March, the Qualtrics X4 Summit acts as the global nerve center for customer experience management excellence.
X4 brings more than 6,000 C-suite executives, experience management professionals and industry leaders from around the world into one place, with a packed roster of structured networking sessions and learning opportunities.
X4 attendees engage with CX, EX and digital leaders from top global brands in breakout sessions, roundtables, and product-focused showcases—with a focus on AI innovations and tomorrow’s experience management trends. There’s also the chance to hear from renowned keynote speakers from inside and outside the world of experience management—with the 2026 lineup featuring the likes of Andy Cohen, Mindy Kaling, Jay Shetty, and Priya Parker.
Register for the Qualtrics X4 Summit today
2. PanAgora Pharma CX Summit
Dates: March 24-25, 2026
Location: Princeton, NJ
Entering its 13th year, the PanAgora Pharma CX Summit is a must-attend event for customer experience and marketing and digital leaders in the life sciences sector. Attendees will have the opportunity to participate in interactive sessions and network with peers from top pharmaceutical and medical device companies.
In 2026, the summit will focus on “how pharma CX and marketing teams are leveraging AI, data, and design to optimize customer experiences in a real and measurable way,” with interactive, peer-to-peer sessions focused on enhancing experiences for healthcare professionals and patients alike.
3. Customer Experience Summit
Dates: May 7-8, 2026
Location: Boston, MA
The Digital Transformation & Customer Experience Summit enters its 9th year in 2026, with more than 40 speakers assembling to “explore the latest trends, technologies, and strategies that are revolutionizing customer interactions in the digital age.” The focus here is on ways to navigate digital transformation while boosting customer loyalty and satisfaction—with a spotlight on the emergence of AI-driven customer experiences.
4. Customer Contact Week Europe
Dates: May 11-13, 2026
Location: London, UK
The Customer Contact Week Europe Summit gathers hundreds of CX and digital service leaders to share “the stories, strategies and practical lessons from brands turning CX ambition into action.” That means expert speakers, interactive sessions, and deep dives with industry thought leaders about the ways brands are thinking with ever-increasing customer-centricity—and fine tuning every customer journey as a result.
5. Chief Experience Officer Exchange
Dates: May 13-15, 2026
Location: Charlotte, NC
The Chief Experience Officer Exchange is an invite-only event that provides the opportunity to collaborate and connect with leading executives across various industries. Exclusively for senior executives, the Exchange acts as its name suggests: a trusted space for experts to compare priorities and collaborate on next-level solutions to today’s experience management challenges.
6. FCXC
Dates: June 2-4, 2026
Location: TBC
The 2026 Franchise Customer Experience Conference is the de facto gathering for professionals looking to boost consumer experiences in franchised businesses. Attendees will have the unique opportunity to collaborate and learn from franchisor teams about prioritizing customer success and innovating within a competitive franchise landscape.
7. CX Summit EMEA
Dates: June 8-10, 2026
Location: Amsterdam, Netherlands
Hosted by Forrester, the CX EMEA conference is an innovative event for professionals aiming to enhance their CX strategies in an evolving digital landscape. The event brings together leaders from CX and B2C marketing to explore how customer experience management can transform the relationships businesses have with their customers.
8. Customer Contact Week
Dates: June 22-25, 2026
Location: Las Vegas, NV
With 5,000 attendees and over half of the Fortune 100 counted for, Customer Contact Week is the world's largest customer contact event. The 2026 agenda is packed with thought-provoking keynotes and workshops on digital transformation strategies, generative AI, and leadership – alongside special guest talks from the likes of NBA legend Shaquille O’Neal and TV’s Tabatha Coffey.
9. CX Summit East & West
CX Summit East
Dates: June 16-17, 2026
Location: New York City, NY
CX Summit West
Dates: June 29-30, 2026
Location: San Francisco, CA
As with Forrester’s EMEA equivalent, the US contingent of the CX Summit brings together business leaders specializing in customer experience, marketing, and digital expertise. This year the Summit has split into two, with dedicated East and West events both happening in June. Attendees at either gathering will gain data-driven insights from a range of keynote speakers, and connect with industry peers through dedicated breakout sessions and networking events.
10. Customer Connect Expo
Dates: September 9-10, 2026
Location: Atlanta, GA
Presented under the banner of “transform your CX strategy,” The Customer Connect Expo is a key event for CX professionals and contact center experts, offering insights into the latest technologies and ways of working. In 2026, keynote speakers from the likes of HP and Microsoft will join more than 100 speakers and 200+ exhibitors 3000 visitors.
11. CX Retail Exchange
Dates: September 14-15, 2026
Location: Atlanta, GA
The CX Retail Exchange conference is an invite-only event focussed on “solving the limitations of delivering truly seamless and customer-focused experiences,” with talks and events tailored specifically for retail professionals. The aim here is to help retailers build stronger, more robust relationships with their customers.
12. Customer Success Summit
Dates: September 22-23, 2026
Location: San Francisco, CA
The Customer Success Summit 2026 is all about building the tools, techniques, skills and connections needed to build market-leading customer experience strategies. The event promises talks and events from a global community looking to reduce early-stage churn, optimize onboarding, and drive customer expansion.
13. CS100 Summit
Dates: September 28-30, 2026
Location: Sundance, UT
Held at the stunning Sundance Mountain Resort, the CS100 Summit is an intimate customer success conference that brings exactly 100 customer success executives and thought leaders together for three days of interactive sessions, boot camps, knowledge-sharing forums, networking events, and mountain activities.
14. CX Summit APAC
Date: TBC
Location: TBC
As per its EMEA and US counterparts, the CX Summit APAC 2026 acts as Forrester's premier event for customer experience professionals across the Asia-Pacific region. As such, it offers a packed conference schedule and a comprehensive platform for industry professionals and thought leaders to share valuable insights, explore the business impact of boosting customer experience metrics, and delivering best in class experiences.
Why attend a customer experience conference?
Attending a customer experience conference isn’t just a professional development opportunity— it’s a strategic move to stay ahead of the curve with new technologies, approaches, and innovations in the field. These kinds of events offer unparalleled opportunities to connect with industry leaders, learn from experts, and discover the latest trends shaping the future of CX.
Customer experience is never a solved problem; it’s always evolving alongside customer expectations. These industry events act as think tanks for innovative thinking and prioritization benchmarking—and that means attendees often walk away with a competitive edge in an increasingly complex market.
Preparing for a customer experience conference
Tickets bought and flights booked? As with anything, preparation is key when it comes to attending one of 2026’s key CX events.
Start by defining your goals. What do you want to have achieved by the time the event’s over? Whether it’s learning about new tools, expanding your network, or gaining fresh perspectives, having clear objectives will keep your conference experience focused and impactful.
That might mean making three new contacts, learning about one tool you want to implement, or trialling one new approach with your customers—listing out your aims can help drive you towards meeting them.
Next, familiarize yourself with the agenda. Identify sessions, speakers, and exhibitors that align with your goals. Take time to research speakers whose insights resonate with your challenges or aspirations, and come prepared with thoughtful questions.
Planning ahead helps you prioritize the experiences that will deliver the most value, and prepares you to be able to walk away with actionable next steps.
Maximizing value from a customer experience conference
Even the best customer experience conferences can be blunt instruments if you don’t go in with the right outlook. So, once you’re there, focus on meaningful engagement.
Networking is about building genuine relationships, not just collecting business cards. So take the time to have authentic conversations with participants, speakers, and exhibitors to uncover new findings and potential collaborations.
After the event, proactively follow up with those you’ve met. Share insights from your conversations, connect on professional platforms like LinkedIn, and work to maintain those relationships. Remember: a thoughtful follow-up can turn a casual connection into a long-term partnership.
Back at the office, the real work begins: integrating the knowledge and strategies you’ve gained.
Share key takeaways with your team, brainstorm how to apply new ideas, and implement any solutions you think can tangibly enhance your organization’s customer experience initiatives. By putting what you’ve learned into action, you’ll maximize the ROI of your conference experience.
Shaping the future of customer experience
Attending a customer experience conference is more than a chance to gain valuable insights—it’s an investment in your organization’s future. These events foster collaboration, spark innovation, and empower attendees to create exceptional experiences for both customers and employees.
In 2026, delivering exceptional customer experience has never been more crucial. By embracing the knowledge gained at conferences like the 2026 Qualtrics X4 Summit—and actively applying it—you can contribute to a culture that prioritizes excellence and innovation at every touchpoint.
