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Tag: Customer Feedback
What is natural language understanding (NLU)?
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What is natural language understanding (NLU)?

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Discover logo
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Introducing Discover — a powerful new set of products on the XM Platform

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text analytics vs sentiment analysis
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Text analytics vs. sentiment analysis

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Customer experience team at work
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Examining 10 Years of Net Promoter Scores in the U.S.

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New Text iQ machine learning models deliver industry leading accuracy with sentiment analysis
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New Text iQ machine learning models deliver industry leading accuracy with sentiment analysis

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Woman conducting topic modeling research
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Topic modeling: definition, benefits and use cases

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Net Promoter Scores Partially Recover from 2020 Collapse
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Net Promoter Scores Partially Recover from 2020 Collapse

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Feedback loop - handling positive and negative feedback
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What is a feedback loop and how does it work?

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woman scanning a QR code
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QR codes for exceptional in-store customer experience

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