Chobani + Qualtrics

With Qualtrics XM, Chobani is able to launch user feedback surveys in seconds, and capture responses at every stage of the product lifecycle to optimize offerings and services. Concept testing, user experience, and product specifications influence item design and delivery, while segmentation helps Chobani meet the unique and diverse needs of Australian consumers.

Being able to understand the entire product experience through a single system of action allows Chobani to test a significant variety of product variations, while accelerating and streamlining the research process. This means tried and tested products can be quickly launched. Chobani’s dedication to delivering a great product experience is apparent as year on year Chobani continues to be recognized as one of the top suppliers by leading Australian retailers.

Experience data captured through the Qualtrics platform helps Chobani understand which consumers buy their product and their drivers for doing so, as well gaps not being served by the market. Inspired by these insights Chobani is able to tailor marketing and advertising programs for maximum impact. For example, a regional spike in sales of Chobani’s “Flip” range could be attributed to a local TV campaign in the area.

Being able to rapidly identify experience gaps is a significant driver of innovation at Chobani. Uncovering consumer trends, such as common reasons for skipping breakfast, or the desire for high protein options and healthy snacks, is helping build entire new product lines not only at Chobani, but across all yogurt manufacturers.