CX User Group
Continental Tires: Implementation of VoC Programs in B2B
13 May 2022 / 2.00- 3.00 pm / Berlin Time
Welcome to our Customer Experience User Group! We created this forum to provide you with a platform for peer-to-peer exchange. Hear from our customers about their CX Programs, how they manage challenges and which best practices they have established. The meeting will be hosted in english.
This time we have a guest speaker from our customer Continental. Claudio Toldi, Head of eBusiness and Replacement Tires EMEA will talk about the Voice of the Customer Program at Continental.
Claudio will introduce the Voice of the Customer program, he will talk about best practices, tips and tricks and how to manage challenges. After around a 10 min presentation from Claudio, we will discuss questions, challenges or best practices from the group.
Register now - we are looking forward to seeing you!
Head of eBusiness, Replacement Tires EMEA
After many years in IT Consultancy in Milan, Claudio joined Continental’s Italian branch. In 2016 Claudio moved to the HQ in Hannover. Since then struggling with the German language, he moved into the business side, responsible for digitalization activities and started the Customer Experience – Voice of Customer program. Claudio is 42 years old and living in Hannover, Germany.