Customer Experience User Group:
Driving CX program maturity - customer journeys and beyond
January 25, 2022 / 4 - 5 pm Berlin Time
Welcome to our CX User Group! We created this forum to provide you with a platform for peer-to-peer exchange. Hear from our customers about their CX Programs, how they manage challenges and which best practices they have established. The meeting will be hosted either in german or english, dependent on the participants.
At this meeting we will share experiences from our colleague Felicity who just joined Qualtrics from one of the largest insurance companies worldwide and experiences from David who just joined Qualtrics from a multi product provider in the technology space with a broadly diversified product portfolio.
Focus of our meeting:
Are you wondering how you can take your CX program to the next level? Need some inspiration on where to go next? Join David Weiss and Felicity Holdgate, CX Solution Strategists, to understand approaches and best practices on how to drive CX program maturity in your business. The session will cover concepts such as customer journey methodology, XM maturity model and much more. After a 10 min presentation from Felicity and David, we will discuss questions, challenges or best practices from the group.
Register now - we are looking forward to your participation!
Speaker
Felicity Holdgate
CX Solution Strategist at Qualtrics
Felicity Holdgate is a Customer Experience (CX) Solution Strategist for the DACH region at Qualtrics. In her role, she advises and supports customers during the development and design of holistic CX programs - across the whole customer journey, no matter what the channel or touchpoint. Prior to joining Qualtrics, Felicity worked at Allianz for 11 years, where she also led the global CX program for Allianz Global Corporate & Specialty.
David Weiss
CX Solution Strategist at Qualtrics
In his role, David Weiss advises and supports clients in the development and design of holistic CX programs along the customer journey at all relevant touchpoints. Clients benefit from his many years of practical experience in leading positions in the area of customer & market insights within the B2C as well as B2B environment.