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Customer Experience User Group

Voice of Customer Program @TRUMPF Group

20 June 2024 / 15:00 – 16:00 Uhr Berlin Time

Welcome to our User Group! We created this forum to provide you with a platform for peer-to-peer exchange. Hear from our customers about their goals of their Customer Experience Programs, how they have set up the programs, how they manage challenges and which best practices they have established.

For our upcoming session we have Mandy Miehe, Head of Corporate Customer Intelligence at Trumpf as our speaker. TRUMPF is a German industrial machine manufacturing company and is one of the world's biggest providers of machine tools, with more than 70 operative subsidiaries worldwide and more 16.500 employees. Mandy is going to give us an overview of Trumpfs Voice of the Customer Program:

  • Introduction to the survey landscape at TRUMPF
  • Overview of the process of customer surveys
  • Outline of the case management
  • Successes, learnings & best practices from the group

After the presentation from Mandy we will dive into the question and answer session.

Join this interactive session with Mandy. We are looking forward to seeing you!

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Picture of Mandy Miehe

Mandy Miehe

Head of Corporate Customer Intelligence at TRUMPF

With a decade-long tenure at TRUMPF, Mandy brings a wealth of experience to her current role as Head of Corporate Customer Intelligence, a position she has held since 2023. Before joining TRUMPF, she played a pivotal role in corporate development at Messe Stuttgart, spearheading market research and survey initiatives for the Industry & Technology trade fairs.

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