Qualtrics CX User Group Meeting
November 26, 2020 / 4 - 5 pm, Berlin Time
We are getting more and more requests from our users, that they want to have an informal platform to exchange their experience, projects tips and tricks on how other customers are using Qualtrics. Therefore we want to give you a forum for sharing your ideas, day to day challenges or successes. We will be a small group so that the interaction will be easy. Following accounts will get an invitation: Adidas, BMW, Hugo Boss, Idealo and Zalando.
As per your request from the last meeting, we will have a guest speaker with an interesting topic.Another request from the group was to get the questions for the participants t before the meetings starts in order to be a bit better prepared. Can you please send your questions for the other participants to me firstname.lastname@example.org? I will publish them on this page, so that everyone can be a bit better prepared .
4.00 - 4.10 - Welcome and introduction of the participants
4.10 - 4.10 - The ROI of CX Programs, Yusdi Santoso
4.10 - 5.00 - Users asking UsersThis are the questions which already have been submitted what our participants wants to know from the group:
- Overcoming Challenges
- Best practice sharingPlease register, so that we can better handle the preparation of the event. Once again, we are looking forward to seeing you!
Head of Customer XM, EMEA at Qualtrics
Yusdi heads the CX line of business for Qualtrics EMEA. Yusdi is a seasoned Customer Experience & Strategy leader with over a decade of experience advising and working closely with Senior Management teams and Boards to set up, refine, and communicate CX strategy, and relentlessly enable and execute customer-centric transformation programs. Prior to Qualtrics, Yusdi was part of the customer-centricity team of the Boston Consulting Group and more recently led the Professional Services delivery team and Product Strategy for Medallia. Yusdi has advised various global organizations on strategic & transformational topics. He has over 30 major CX transformations across various sectors under his belt.