CUSTOMER EXPERIENCE READING LIST

10 books every CX leader should read in 2020

Check out the best books on customer experience, chosen by our very own experts. From updated classics to new research and insights into what makes customers tick, we’ve got you covered.

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What you will get from this reading list



  • 10 of the best books hand picked by our team of industry thought leaders to inspire your CX program in 2020

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