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15 Essential Reads and Podcasts for CX Leaders in 2024

Consumer expectations are at an all-time high. And people want customer experiences that prioritize human connection. As CX leaders rise to the challenge of modernizing their CX programs, we’re here to help.

Selected by our CX experts, these books, podcasts, and digital resources will provide both inspiration and practical tips to help you pave a new path for your experience programs in 2024.

In this report,
you'll learn

  • 15 must-read titles and podcasts from industry thought leaders
  • Inspiration for your CX program in 2024 and beyond
  • Insight on trends impacting your bottom line this year

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