XM Knowledge Base
2023 HEALTHCARE EXPERIENCE TRENDS REPORT
Exceed patient and employee expectations with empathy
Now more than ever, people expect modern, human-centered experiences from healthcare organizations – making experience management vital to your success in 2023.
This reality comes to light in our latest global research, where we spoke to 10,000+ patients and employees to find out what they expect from healthcare leaders in the months ahead. The resounding answer? Exceeding expectations starts with operationalizing empathy.
In this report, you'll learn:
- How to ensure patients feel heard by, connected to, and trusting of your organization
- What you can do to show up for your employees – where it really matters
- How to provide human-centered healthcare experiences at scale