Skip to main content
Qualtrics Home page
Webinar_

2025 Public Sector Trends: Pathways to trust

Tuesday, February 18, 2025 | 2PM - 3PM AEDT | 1 hour
Faced with the challenge of doing more with less, government agencies risk delivering compromised interactions that lead to frustration. How can you enhance citizen and employee experiences that foster trust and confidence?

Join us as we delve into the latest trends in citizen and government employee expectations. We will discuss how leading agencies are strategising for 2025, emphasising the importance of empathy to foster positive relationships between governments and the communities they serve so that citizens (and their employees) feel heard, valued, and engaged.

Watch this webinar
to learn

  • Latest insights into citizen and government employee experience expectations
  • How government agencies can deliver impactful improvements on citizen service experiences
  • Future state of government research to help you drive inclusivity and accessibility for all residents
  • How leading agencies are removing frictions in citizen interactions using cost-effective, scalable experience management and research programs

Register now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement

Step /2

Thank you

You will receive a confirmation email

Add event to calendar

Webinar_

2025 Public Sector Trends: Pathways to trust

Tuesday, February 18, 2025 | 2PM - 3PM AEDT | 1 hour

Faced with the challenge of doing more with less, government agencies risk delivering compromised interactions that lead to frustration. How can you enhance citizen and employee experiences that foster trust and confidence?

Join us as we delve into the latest trends in citizen and government employee expectations. We will discuss how leading agencies are strategising for 2025, emphasising the importance of empathy to foster positive relationships between governments and the communities they serve so that citizens (and their employees) feel heard, valued, and engaged.

Featuring

Dr Cecelia Herbert, PsyD, XMP
Qualtrics XM Institute

Dr Cecelia Herbert, PsyD, XMP

Principal Behavioural Scientist

Cecelia, a seasoned Organisational Psychology practitioner, academic, and consultant, leads Employee Experience Advisory Services in Asia Pacific at Qualtrics, focusing on enhancing human experiences.

Cecelia, a seasoned Organisational Psychology practitioner, academic, and consultant, leads Employee Experience Advisory Services in Asia Pacific at Qualtrics, focusing on enhancing human experiences.

Daniel Wright
Qualtrics

Daniel Wright

Head of Public Sector - ANZ

Daniel, a former public and private sector leader, is dedicated to transforming government innovation and service delivery. He has experience in product innovation, business case development, and policy advocacy in public safety and more.

Daniel, a former public and private sector leader, is dedicated to transforming government innovation and service delivery. He has experience in product innovation, business case development, and policy advocacy in public safety and more.

The world’s top brands trust Qualtrics to deliver breakthrough experiences

RELATED CONTENT_

Explore more resources

Trends hub_

2025 Global Experience Trends Hub

Webinar_

The 2025 consumer trends: Strategies to drive business impact

eBook_

10 Essential AI books for leaders in 2025