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Remote Work Pulse

Remote Work Pulse helps you understand if your organization is prepared for a remote workforce, and if your employees have what they need to succeed in this new environment. There are three things every organization must do immediately, and the order you do them matters.

ask employees
if they
are okay


Ensure your employees feel safe and supported

ensure that
employees have
what they need


Understand the resources and information employees require for their work

quickly to help
employees stay


Enable employees to feel productive and be successful



Upload list of employees


Employees respond to
one simple question


Follow-up with a full assessment
to surface employee needs and
identify productivity challenges


Instantly summarize feedback
and take action in real-time to
improve well-being and drive
employee engagement

Additional solutions for
managing through COVID-19

Staying connected with your stakeholders, and acting quickly on their feedback is mission critical during times of uncertainty. In partnership with the XM Institute, we’ve launched a series of free solutions for governments, businesses, and academic institutions—along with a recommended timeline of execution.

Free Solutions


Return to Work Pulse

Return to Work Pulse helps you quickly and confidently understand how and when your employees should return to the workplace. Whether teams have been working from home, staying off-site due to temporary business closures or staying home due to health concerns, Return to Work Pulse helps address each employee’s unique needs to make a safe and positive transition back.

  • Assess employees’ concerns and confidence levels with pre-configured questions
  • Automatically view critical sentiment from unstructured responses via pre-built report
  • Use real-time employee sentiment to make plans for your organization and employees as you transition back to the workplace
  • Expires 30 November 2021



These are uncertain times for your customers, and building confidence and trust with them is more important than ever. As you move your business forward, get continuous feedback on what they need, and take rapid action to meet their evolving preferences so you can build the confidence they need to keep doing business with you. Learn More >

  • Continuously monitor and quickly adapt to evolving customer expectations
  • Confirm that your response measures are effectively communicated and understood
  • Capture key insights to take targeted action on the most helpful solution
  • Expires 30 November 2021


Remote + On-site Work Pulse

Whether you’re supporting a remote workforce, or protecting the health of essential on-site employees—it’s never been more important to check in with your people and respond to their needs. Keep employees connected, enabled, and feeling safe amidst the COVID-19 crisis with Remote + On-site Work Pulse. Learn More >

  • Quickly assess workforce morale and well-being
  • Understand employee needs as they adapt to changing work environments—whether remote or on-site
  • Identify what matters by geographic location and team—and prioritize actions to take in response
  • Reduce the impacts this disruption can have on culture, employee safety, and productivity
  • Expires 30 November 2021


Healthcare Workforce Pulse

Frontline healthcare workers and those who work within healthcare systems, hospitals, pharmacies, and clinics are facing unprecedented challenges associated with the rapid spread of COVID-19. This Healthcare Workforce Pulse is designed to help healthcare organizations stay connected with their frontline workers during this challenging time. Learn More >

  • Identify and respond to healthcare worker safety concerns
  • Identify and prioritize support, resources, and supplies needed for healthcare workers to do their jobs
  • Enable better communications and facilitate resiliency of frontline healthcare workers
  • Expires 30 November 2021



Many businesses are facing the challenge of maintaining delivery of products and services during this time of disruption. The Supply Continuity Pulse helps you understand if your suppliers expect to meet delivery timelines and helps you identify areas to optimize Business Continuity and Recovery Plans. Learn More >

  • Understand your suppliers’ business state and their confidence in meeting your business needs
  • Learn what factors are affecting supplier confidence or ability to fulfill contractual commitments
  • Identify what help suppliers need to meet current orders and mitigate future risks
  • Expires 30 November 2021



As more schools across K-12 and higher education shift to a remote learning model, staying connected with your frontline teaching staff is more critical than ever. The Remote Educator Pulse is a companion to the Remote Work Pulse to help you ensure that faculty are prepared to deliver remote learning programs, while connecting you to their ongoing experiences so you can drive continuous impact. Learn More >

  • Determine issues with remote teaching and learning
  • Identify blockers to remote learning and key areas of investment needed
  • Keep an ongoing pulse and act in real-time to keep students learning and thriving
  • Expires 30 November 2021


K-12 Remote

K-12 / primary and secondary schools must continue to provide educational and other vital services while closed. The Remote Learning Pulse helps you understand student issues with remote learning, and needs to succeed in this new environment. This solution also helps you identify areas for improvement so that teaching and learning can continue. Learn More >

  • Assess how prepared students and families are to participate in remote learning
  • Identify blockers to remote learning and key areas of investment needed
  • Keep an ongoing pulse and act in real-time to keep students thriving
  • Expires 30 November 2021


Higher Ed
Remote Learning

Colleges and universities are facing the difficult challenge of keeping students safe, while minimizing disruptions to teaching and learning. The Remote Learning Pulse helps academic institutions with remote learning readiness, and to identify areas for continual improvement. Learn More >

  • Determine health of students, and remote learning readiness
  • Identify blockers to remote learning and key areas of investment needed
  • Keep an ongoing pulse and act in real-time to keep students learning and thriving
  • Expires 30 November 2021


COVID-19 Dynamic Call Center Script

A dynamic call center script that supports public health organization staff to deliver accurate, up-to-date information to callers about COVID-19. It also includes automatic reporting showing caller trends, patterns and gaps in information requests. Learn More >

  • Rapidly enable public health staff to respond to incoming calls regarding COVID-19
  • Direct citizens to the right COVID-19 resources based on their responses
  • Automatic reports that outline caller trends and where information gaps exist
  • Expires 30 November 2021


Pre-screen &

An online, guided COVID-19 pre-screen questionnaire to identify high-risk citizens, provide recommended actions, and collect information from visitors about their current symptoms and circumstances. Additionally, public health organizations can then route visitors to the most appropriate resources. Automatic reports identify visitor demographics and gaps in current information availability. Learn More >

  • Reduce congestion on public health resources with online questionnaire
  • Automatically route at-risk citizens to available COVID-19 resources
  • Automatically direct citizens to the information they need based on their answers
  • Expires 30 November 2021


COVID-19 Brand Trust Pulse

In this time of intense uncertainty, brand trust is evolving rapidly. The COVID-19 Brand Trust Pulse helps assess consumer trust in your brand, and prioritizes actions you can take immediately to earn and maintain that trust. Learn More >

  • Understand rapidly evolving consumer sentiment
  • Benchmark your brand against the most important drivers of trust
  • Prioritize actions that build trust during the COVID-19 crisis and beyond
  • See results in days, not weeks
  • Expires 30 November 2021


We hope you find our Here to Help Solutions useful. Our team of XM Scientists works hard to make them as convenient and effective as possible. That said, we have customers around the world with unique and complex needs and circumstances, so we can't guarantee these solutions are fit for your particular purpose or that they comply with applicable laws in your location. You should check with your own legal and other advisors when deciding the appropriate solution and implementation for your circumstances. XM Solutions will expire on 30 November 2021. For additional information on XM Solutions, please see our support page.