Improve customer experience with the #1 customer survey software
Request DemoExpert-designed customer surveys on every channel.
Bring all customer feedback together across all channels into one customer-centric system of record.
Go beyond surveys with powerful AI automatically reviewing all phone calls, social media, third-party review sites and frontline employees.
See why 11,000 customers trust Qualtrics with their customer surveys
Any channel, anytime, to anyone
With more distribution channels than anyone else, there’s no one Qualtrics can’t reach
- Email surveys
- SMS surveys
- Panel Management
- Mobile and website
- Social
- QR Codes®
- Market research surveys
- Receipt surveys
- Offline surveys
Customer surveys + customer feedback AI
Get a complete picture of your customer experience with powerful AI automatically reviewing all phone calls, social media, third-party review sites and frontline employees.
With XM directory, you can bring all your experience and operational data into one customer-centric system of record.
However you work, it just works
Seamlessly integrate your closed-loop follow up system with the tools and processes you’re already using including Slack, Zendesk and many more.
The most sophisticated survey software tool is also the easiest to use
Create and modify customer surveys in minutes with a drag-and-drop user interface, a library of 100+ question types, and pre-built survey templates designed by PhD survey scientists.
Start conversations with customers wherever they are – through apps, websites, email, SMS, chatbots and many more.
Embed customer survey feedback into employees’ daily routines using their existing tools and processes.
The top rated digital customer experience (CX) software
The crowd has spoken. Qualtrics is proud to be the XM pioneer and digital CX category leader in the top right quadrant on the #1 independent software review site.
Read unbiased reviews from real customers and compare for yourself.