Tune in to every word, on every channel
Our omnichannel analytics engine goes through every call, mention, post, chat, text, and email to understand the root cause of customer friction (or delight) and deliver real-time insights to every team in the organization.
The world’s best brands turn to Qualtrics to
deliver breakthrough customer experiences
Go everywhere your customers are, without going anywhere
If customers are getting in touch, we capture it all. Calls, chats, posts, mentions, and everything in between — it all comes together in one platform where it’s analyzed by our industry-leading customer analytics to surface critical business insights.
Deliver unrivaled customer experiences with omnichannel analytics
Fuel your CX transformation with omni-channel customer analytics software
Human-level understanding,
machine-level scalability
Get a deeper understanding of every customer with a speech and text analytics engine specially tuned to industry-specific terminology in over 20 languages. Powered by Natural Language Understanding (NLU), it surfaces customer sentiment, effort, emotion, and intent in every interaction, so you know what your customers really need.
The right experience to
each customer, every time
Tailor every touchpoint – from agent interaction to digital journeys – based on automatic intent detection, each customer’s past activity, and individual preferences. With a 360-degree view of each and every customer, you’ll know exactly what to do next — which channels to reach out on, which rewards they’d prefer, and even which products and services they’ll buy next.
Make every action the
right action
Uncovering insights is only half the battle – it’s what you do with that insight that counts. Combine omnichannel analytics with our automated action engine to notify the right people, raise tickets, and close the gaps, using each customer’s past interactions, sentiment, intent, and behavior to trigger action in the right context.
One platform - safe, secure, and trusted
- FedRAMP, HITRUST, and ISO 27001 certified + robust governance controls, GDPR compliance, and data privacy features
- Comply with GDPR and other privacy laws by easily enforcing what customer data is collected, stored, or deleted to ensure your customers’ privacy is never compromised
- Easily connect to your existing technology with 100+ pre-built connectors for seamless data integrations, with all the support you need from our expert team of XM scientists, implementation, engineering, and support specialists
Loved by analysts. Adored by customers.
Qualtrics has been named a leader by Gartner. And our customers are pretty happy too…
