Go from real-time customer feedback to resolution in no time.
Request DemoHear and understand every customer, at every meaningful touchpoint
Predictive insights at your fingertips
Drive actions that transform the organisation
Complete customer feedback
Powerful AI automatically analyses all phone calls, social media, third-party review sites and frontline employees.
Start conversations with your customers how and when they prefer — email, SMS, web, mobile apps, wearables, IoT devices, and more.
Any channel, anytime, to anyone
With more distribution channels than anyone else, there’s no one Qualtrics can’t reach
- Email surveys
- SMS surveys
- Panel Management
- Mobile and website
- Social
- QR Codes®
- Market research surveys
- Receipt surveys
- Offline surveys
Predictive insights at your fingertips
All your feedback is automatically analysed by Qualtrics iQ to uncover trends, patterns and make powerful predictions about customer behaviour.
Tailored insights and recommended actions are automatically generated and delivered straight to the right people, so that they can focus on the actions that will drive customer satisfaction, spend, and loyalty.
More about Qualtrics iQ
Drive actions that transform the organisation
Respond to customers quickly and deliver new, breakthrough experiences with tools that help you turn insights into actions.
From action planning tools and closed-loop ticketing to integrations with all your existing operational systems and software, such as Salesforce.com and JIRA, you’ll be able to deliver actions to the right person in organisation and embed customer centricity throughout the organisation.
See all integrations
Go from customer feedback to resolution in no time
Track every customer interaction across all your platforms
Automatic triggers let you take action at scale
Predict what customers will do next and reduce churn
Customers rate Qualtrics #1 in customer feedback software
The crowd has spoken. Qualtrics is proud to be the XM pioneer and customer feedback software category leader in the top right quadrant on the #1 independent software review site.
Read unbiased reviews from real customers and compare for yourself.