Customer Satisfaction Surveys
Create customer experiences that drive loyalty and spend by understanding the key drivers of customer satisfaction at every touchpoint. Survey your customers in the moment across multiple channels and see all your data in real-time on a single platform.
Ready to measure and optimise your Customer Experience with customer satisfaction survey software? Request a demo today.
13,000 of the world’s best brands have turned to Qualtrics
Go from customer satisfaction surveys to customer experience
DELIVER PERSONALISED INTERACTIONS AT SCALE
Create, customise, and modify your customer satisfaction surveys in minutes with a drag-and-drop user interface, a library of 100+ question types, and pre-built survey templates designed by PhD survey scientists. Start conversations with customers wherever they are through apps, websites, email, SMS, chatbots and many more.
PREDICT WHAT CUSTOMERS WILL DO NEXT
Predict what your customers will do next and anticipate their future needs with predictive analytics. It’s all done automatically so every time you log in, you’ll see the actions you need to take to have the biggest impact on your business.
EMBED CX THROUGHOUT YOUR ORGANISATION
Activate your organisation by embedding customer satisfaction survey feedback into your employees’ daily routines using their exciting tools and processes. Everyone in the organisation can see the data that matters to them with role-based dashboards that automatically surface the right insights to the right people.
Customer satisfaction surveys on every channel
Improve your response rates by engaging customers on the devices and platforms they want to use. With Qualtrics Customer Experience™ you can collect customer feedback through:
- Chatbots and messaging apps
- Text or SMS
- Mobile
- Native apps
- Offline apps
- + many more
See why 11,000 customers trust Qualtrics with their customer satisfaction surveys
Expert-designed surveys every time
Get high-quality, actionable data with every customer satisfaction survey. Choose from a range of pre-built templates designed by PhD customer survey scientists or, build your own and rely on ExpertReview to do the heavy lifting for you. It automatically analyses every question and recommends improvements before you hit ‘send’ so you can be confident you’re launching a best-practice survey every time.
Automatically predict customer churn
Automatically identify at-risk customers and take action to reduce churn with Predict iQ. It learns on all your data from spend and repeat visits to customer feedback and makes powerful predictions about future behaviour so you can take action when your customers need it most.
Take action across the organisation
Follow up with customers easily with built-in closed-loop follow-up and action planning. When a customer response meets certain conditions, a ticket is automatically raised with the right people to step in and take action. And with action planning tools to track it all the way through to resolution, you’ll be able to make sure every customer is taken care of.
Top rated customer satisfaction survey software
