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XM Innovation 2022

malcolm gladwell
XM Innovation 2022

Oct 26//2PM BST/3PM CEST
1-Hour digital event

The inspiration & innovations that are making
business
more human


Oct 26//2PM BST/3PM CEST
1-Hour digital event

The inspiration
& innovations that are making
business more human

Oct 26//2PM BST/3PM CEST
1-Hour digital event

The inspiration
& innovations that are making
business more human


Register now

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Sessions and event resources

Zig Serafin

Zig Serafin

The innovations for making business more human

Brad Anderson

Brad Anderson

CrossXM: Understanding the interconnectedness of
experience management

Dr. Sebastian Projahn

Dr. Sebastian Projahn

Making employees a differentiator at adidas

Ellen Loeshelle

Ellen Loeshelle

Improving agent effectiveness and customer satisfaction in the Contact Center

Michel Feaster

Michel Feaster

Humanising feedback at scale

Brad Anderson

Brad Anderson

A smarter way to listen to
your employees

eBook

eBook

Combining your EX and CX to fuel business growth

Event resources

eBook

eBook

Combining your EX and CX to fuel business growth

New tools to understand
the hearts and minds of
customers & employees

  • Uncover the impact investing in the employee experience has on your customers
  • Create deeper connections in customer service with improved customer data and new tools to support
  • Add critical depth to customer feedback with new ways to capture, analyse, and understand video responses

Speakers

Dr. Sebastian Projahn

Dr. Sebastian Projahn

Head of People Analytics and Insights

adidas

Zig Serafin

Zig Serafin

CEO

Qualtrics

Brad Anderson

Brad Anderson

President, Products and Services

Qualtrics

Michel Feaster

Michel Feaster

CPO, Research

Qualtrics

Ellen Loeshelle

Ellen Loeshelle

Director, Product Management

Qualtrics


Agenda

2PM - 3PM BST

XM Innovation Event

The innovations for making business more human // Zig Serafin, Qualtrics CEO

Hear why organisations should be tuning into the places people are already describing their pain and work to truly understand what they need.

CrossXM: Understanding the interconnectedness of experience management // Brad Anderson, Qualtrics President, Products and Engineering

Learn about the new tech that’s unlocking more opportunities for business growth by bringing together employee, brand, and customer data.

Making employees a differentiator at adidas // Dr. Sebastian Projahn, adidas Sr. Director, People Analytics and Insights

Find out how adidas is making every customer interaction more memorable by focusing on empowering their frontline employees.

A smarter way to listen to your employees // Brad Anderson, Qualtrics President, Products and Engineering

Meet the new way to turn conversations with your people into opportunities to retain and engage.

Untangling the contradictions in conversation // Malcolm Gladwell with Stephanie Mehta

How can you deliver experiences based on what people say, if they don’t always mean what they say? Malcolm and Stephanie talk through human contradictions and how you can uncover the true meaning in conversations

Improving agent effectiveness and customer satisfaction in the Contact Center // Ellen Loeshelle, Qualtrics Director, Product Management

The service companies provide is only as good as the people providing it. Check out innovations that help both managers and your frontline execute at a high level.

Humanising feedback at scale // Michel Feaster, Qualtrics CPO, Research

Meet the next generation of feedback tools opening up a whole new way to connect with customers and employees.