Deflecting Support Volume with Smart Emails
Automation is the key to efficiency - and not just for engineering teams. When users directly email support instead of emailing through our support site, we don’t know whether or not they have alrea...
By Zach McDonnell
Migrating Legacy JS to TypeScript
At Qualtrics nothing can be said to be certain except death, taxes, and absurd quarterly growth. Enter TypeScript, a powerful tool for growing JavaScript codebases. I am going to talk about why we cho...
By John Patterson
Docker Exec and Maven AppAssembler
Docker is a powerful tool for defining, building, deploying and running software in containers for self-contained distribution and isolation purposes. AppAssembler is a Maven plugin that is primarily ...
By Ville Koskela
Intern Project: Creating a Global Search using Solr
The Internal Systems team at Qualtrics wants to provide our clients, fellow employees, with an easy way to search through data. This data is in many different formats and has various use cases. Fo...
By Ivan Zaitsev
A Node developer’s perspective on Java promises
Transitioning from a callback-based NodeJS world into Java, I was surprised to find similar support for asynchronous computation in Java 8. Java is known for being a blocking language, so methods for ...
By Coreen Yuen
Don’t Scrap it: Building a QE Ecosystem the Scrappy Way
I joined Qualtrics about two years ago. At the time our Quality Engineering team had 6 people. It has since expanded to about 30. Over the same time period the total number of employees at Qualtrics h...
By Derek Nielsen
Integrating into Qualtrics: Docker Deployment
About a year ago, Qualtrics made their first acquisition of a small company called Statwing. I was a part of the Statwing team and have worked on integrating the Statwing product into the Qualtrics p...
By John Le
Building a Customizable Platform for Sentiment Analysis
Overview On May 12th we launched a brand new Sentiment Analysis tool to the world as part of the Qualtrics Experience Management Platform. We know Sentiment is important for understanding unstructure...
By Martin Mumford
Our Careers: Scalability != Efficiency
The first paper I ever published was at SC2001 and I’ve been working with scalability issues in distributed systems and organizations of all sizes ever since. Over all those years, the one thing tha...
By Scott Larsen
