XM Knowledge Base
Indexing Text for Both Effective Search and Accurate Analysis
Topic: Text Processing
Indexing Text for Both Effective Search and Accurate Analysis
At Qualtrics, Text iQ is the tool that allows our users to find insights from their free response questions. Powering Text iQ are various microservices that analyze the text and build models for every...
By David Norton
Building a Customizable Platform for Sentiment Analysis
Overview On May 12th we launched a brand new Sentiment Analysis tool to the world as part of the Qualtrics Experience Management Platform. We know Sentiment is important for understanding unstructure...
By Martin Mumford
Teaching Machines to Read Emails: Feature Selection
In my previous post, I laid out the design for the ticket topic prediction model used at Qualtrics. This system sorts incoming support emails into different topics which are then used to route emails ...
By Zach McDonnell