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XM deep dive: Deloitte Digital uses a Dream Team to elevate talent experience

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XM Institute
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2024 XMI customer ratings - consumer NPS (by industry)

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XM Institute
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XM deep dive: ServiceNow uses action workflows to build an “insights to action” culture

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What is omnichannel?

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Which Brands Saw the Biggest Improvement in Consumer Sentiment Over the Past 5 Years
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Which Brands Saw the Biggest Improvement in Consumer Sentiment Over the Past 5 Years

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Guest experience: Definition, trends, & best practices
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Guest experience: Definition, trends, & best practices

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100+ research topics for STEM & social sciences

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Orienting your XM program on impact: Insight tracking

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Breaking new ground in Experience Management at X4 London 2025
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Breaking new ground in Experience Management at X4 London 2025

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