XM Knowledge Base
Integration
SAP Customer Experience
Seamlessly integrate Qualtrics response data to SAP Service Cloud and SAP Sales Cloud to automatically turn feedback into action. Combine Experience Data (X-Data) and Operational Data (O-Data) to achieve a deeper understanding of customer satisfaction.
Core Experience
Customer Experience
Created By
SAP
By Qualtrics
Customers expect better service – convenience, speed and reliability. Effortlessly generate positive customer perception when low scores are received by automatically creating action items that close the loop in SAP Service or SAP Sales Cloud.
Reach out when loyal customers provide you praise by creating a task for their account manager. Service organizations can act immediately on real-time customer feedback to deliver excellent customer service. Sales organizations can easily automate the creation of leads or tasks for their sales representatives based on customer feedback. Boost the bottom line by retaining more loyal customers.
Outcomes Delivered
- Automate service ticket creation to address customer needs immediately and exceed expectations.
- Close the loop with your customer by creating critical action items within SAP Service Cloud and SAP Sales Cloud.
- Reduce customer churn by improving customer satisfaction and fostering customer loyalty.
Category Tags
Example: Create SAP Service Cloud service tickets, create SAP Sales Cloud leads and opportunities
Seamlessly integrate Qualtrics response data to SAP Service Cloud and SAP Sales Cloud to automate feedback into action.
Example: Reduce customer churn by improving customer satisfaction and fostering customer loyalty.
Act quickly when feedback requires action. Automate customer-driven interactions to win customer loyalty.
Solution Details
Already have the integration and are looking for help? Then visit SAP support at https://support.sap.com/en/index.html or access the SAP Qualtrics integration online help https://help.sap.com/viewer/d93f1ae9ef98482b8cba3d601943efdc/CLOUD/en-US
Integration Guide for SAP Sales Cloud and SAP Service Cloud to SAP Qualtrics
Languages
English
Category Tags
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