TheyDo
Integrate qualitative and quantitative business data from across your organization into a unified journey framework, and make business decisions that put your customers first.
We all know how easily numbers can mislead when presented without context. By combining the power of TheyDo and Qualtrics, CX teams can go beyond isolated data points. Qualtrics helps you understand why customers feel the way they do, while TheyDo places that insight into the broader journey, making it easier to identify, prioritize, and act on the most pressing opportunities.
In large organizations, decision-making can often be slow due to fragmented data and siloed teams. TheyDo connects teams across journeys, providing a single, contextual view of customer data across your enterprise ecosystem. The result? Faster alignment, clearer priorities, and greater customer impact.
With TheyDo’s Journey AI, you can take this a step further—harnessing automation and intelligence to uncover hidden opportunities, streamline collaboration, and drive impactful decisions.
- Mine journeys and rank insights – Enable journey teams to work on their part of the experience while you maintain an overview of high-value opportunities.
- Uncover business opportunities – Never miss out on another opportunity hiding in plain sight in your customer data.
- Manage journeys across teams – Increase efficiency by effortlessly organizing insights and opportunities across complex journey frameworks.
- Drill down from metric to insight – Zoom in and out across your journeys to reveal the source insights behind each metric. Connect the numbers and emotions from your structured and unstructured data.
Unlock the full potential of your customer data with TheyDo and Qualtrics.
Key Benefits of TheyDo
- Break down silos: TheyDo connects different teams across the journey. Collect customer data from across your enterprise ecosystem in a single contextual view and uncover opportunities together.
- Actionable Intelligence across business operations: In large organizations, decision-making can be slow and time-consuming. TheyDo’s unique approach to prioritization across departments enables customer value to flow.
- Unify your data in a journey framework: Establish a shared understanding across the whole customer experience from a bird’s eye view down to the smallest of steps.
Free, unlimited users: Drive change through journeys, with unlimited users and individual and role-based access. - Act on all your customer knowledge with Journey AI: Journey AI lets you mine your data within a journey-based context, uncovering hidden challenges and opportunities that have been overlooked.
Trusted by world-leading brands
"TheyDo is the trusted source for journey management by many leading brands around the world. TheyDo has been changing the game with 4,000+ journey mapping hours saved annually, 36% efficiency increase from automation and standardization, and 90% reduction in time from insight to decision.
TheyDo really frames the discussion not only around customer but also around the impact it has on the overall business." — Frederick Cederlof, Head of Global Customer Insight & Analytics, Polestar
Additional resources
- Read the full product description: https://www.theydo.com/product
- Case Studies:
- Live Demo: Request a live demo for TheyDo
- Secure and trusted: TheyDo has SOC-2 Type 1 certification as well as ISO 27001 certification. Full documentation about our SLAs, uptime, policies, and processes can be found in our Trust center.
- Speed up time to value when data flows across teams
- Increase efficiency from automation and standardization
- Accelerate time from insight to decision
- Customer Experience
- Integration
No implementation required. Once purchased, Instant Insights will be automatically enabled on your Qualtrics brand.
- Customer Experience
- Integration
