My career has sat at the intersection of data, AI, and product, and the thread connecting all of it is a genuine belief that the right enabling platform, built the right way, can make the impossible possible and delight customers. AI is transforming every industry, and navigating it well takes the kind of outside-the-box thinking I've relied on throughout my career as an entrepreneur.
This is the focus we're bringing to Qualtrics as we build the AI and data platform that allows the thousands of organizations we serve to turn understanding into real outcomes for their own customers, employees, and patients. True innovation happens when cutting-edge AI infrastructure and world-class design are built together from the ground up, and we're doing it with rigor, precision, and scalability to build platforms that are incredibly powerful and seamlessly intuitive for the people using them.
As AI permanently changes what people expect from every experience in their lives, organizations need to understand the people they serve behind every interaction, and solve their problems in ways that are intelligent, responsive, and predictable before it's too late. These expectations are changing faster than organizations can keep up, widening what we call the Experience Gap.
Closing this gap is where businesses win, and it requires deep human understanding and contextual inference that large language models alone can't provide. It demands the ability to connect a signal to a person, a moment to an outcome, and a piece of feedback to what actually matters. That's the layer organizations need to prioritize if they want AI to translate into real outcomes, not just faster insight.
In this world, Qualtrics has an advantage no other company can claim: decades of experience data across customers and employees, now deepened by the addition of Press Ganey Forsta's healthcare experience data to create the world's largest AI dataset for human experiential context.
Combined with the right AI architecture, this dataset lets us predict what people need, simulate outcomes before they happen, and personalize experiences at a scale no one else can match.
When great experiences are the key to success, these capabilities raise the bar for what's possible with experience management for every industry we serve. And the more we can connect across the touchpoints that make up someone's experience, the more holistic a picture we get of their journey, and the clearer it becomes where the biggest opportunities to help really are.
That's the platform we're building.