J.D. POWER + QUALTRICS
"As products and services continue to become more commoditized, customer experience will drive Brand differentiation in the marketplace."
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics that help clients measure and improve the key performance metrics that drive growth and profitability. J.D. Power’s industry benchmarks, robust proprietary data, advanced analytics capabilities, and reputation for independence and integrity has established the company as one of the world’s most well-known and trusted providers of consumer and market insights.
WHY J.D. POWER?
As products and services continue to become more commoditized, customer experience will drive Brand differentiation in the marketplace. J.D. Power has partnered with Qualtrics to help companies understand how to continuously improve their interactions with customers. J.D. Power, entering its 50th year of focusing on customer experience, brings industry thought-leadership, globally recognized benchmarks such as the Bain Certified Net Promoter Score® benchmarks, and actionable insights to drive customer experience optimization, by leveraging Qualtrics’ XM platform.
Net Promoter System,® Net Promoter Score,® NPS,® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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Chief Digital Office of J.D. Power