Regulatory & Site of Care
Turn compliance data into better care experiences.
Meet every CAHPS requirement while capturing real-time patient experience feedback across every site of care so your teams can improve scores, not just report them.
Regulatory scores tell you where you've been, not where to act now.
Regulatory scores tell you where you've been, not where to act now.
Trust is the #1 driver of patient loyalty, but what builds or erodes it varies by patient population, individual experience, and site of care. A single standardized survey wasn’t designed to capture all of these differences. Regulatory data alone won’t improve your scores, but paired with real-time feedback from each site of care, it can help teams understand what matters most to their patients and turn those insights into clear actions for the frontline.
75pts
NPS driven by trust
+56pts
Trust gain when patients feel cared for
+33pts
Trust gain when care is easy to access
Compliance is handled end to end.
- As a CAHPS-approved vendor, we manage sampling, fielding, electronic conversion, and CMS submission across 13+ regulatory programs.
- Reach every patient by mail, phone, or digital, while meeting CMS mode requirements without adding administrative work for your team.
- A dedicated CAHPS program manager monitors your sampling quarterly and keeps you ahead of every regulatory change.
Get feedback from every care setting.
- Expert-designed, translated, and benchmarked surveys across acute, emergency, ambulatory, ambulatory surgery, outpatient, and continued care.
- Role and setting-based dashboards put the same results in front of the nurse manager, the service line lead, and the executive.
- Bring 100+ fields in from your EMR via HL7 integration to segment by unit, service line, or population with no vendor-imposed filter limits.
Close the loop before discharge.
- Automated routing sends an individual patient's concern to the right team with the right next step, while that patient is still in your care.
- Guided action planning turns feedback into a short list of recommended steps for frontline managers — no dashboard archaeology required.
- EMR integration triggers service recovery inside the workflow your workforce already uses, so action doesn't depend on a second login.
Know where you stand and where to focus.
- The largest healthcare database in the world helps you understand how your scores compare to other organizations.
- Key driver analysis shows which composites actually move your overall rating, so resourcing decisions follow evidence instead of instinct.
- Statistically significant trend indicators separate real change from noise, down to the individual location and unit.
+10pt
Overall NPS increase
+8pt
increase in overall hospital rating
Ready to turn regulatory requirements into real patient improvements?
See how Healthcare XM brings CAHPS and real-time site of care feedback onto one platform.