eBook
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Experience management trends 2023

As part of our study of experience management (XM) professionals, we asked 171 professionals to tell us about the current state of XM inside their organization and their XM plans for 2023 and beyond.

In this ebook, you’ll learn

    • Most organizations are in the early stages of XM maturity.
    • XM professionals recognize the importance of improving empathy.
    • Half of organizations expect to increase their focus on DEI.
    • Companies with a strong CX focus are investing in experience management.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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