Qualtrics for Teams

Experience management for every team that drives growth

Every team runs on experience data. The ones who act on it fastest win. See how Qualtrics helps every function—from customer care to research—close the gap between feedback and impact.

Customer Care

Every unresolved customer issue is a relationship—and revenue—at risk.

Qualtrics turns your contact center from a cost center into a loyalty engine. Capture X- and O-data across every channel—voice, chat, SMS, IVR—and give every agent, team lead, and executive the real-time insights they need to act before customers walk away.

500k

Employees providing regular feedback

15%

Improvement in number of customers automatically assigned to their optimal journey

25%

Increase in account value

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customer care teams

All Teams

Customer care notifications
Customer Care
Turn every contact into a loyalty moment

Hear customers across every channel. Predictive analytics surface issues before they escalate. Close the loop, coach agents, and turn service into a growth lever.

Qualtrics Research Hub interface showing an AI-recommended conjoint analysis project surfaced from a market trends search query.
Market Research Solutions
Research that moves at the speed your business demands

Unify qualitative, quantitative, and synthetic research in one platform. AI-powered analysis turns every study into your next strategic advantage.

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User test results in research hub
Product Research
Know what users need. Ship what works.

From discovery to usability testing, get from user question to validated answer fast enough to shape the next sprint — without switching tools.

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aI prioritization of tasks for a digital team
Digital
Identify gaps. Fix them before they cost you.

Listen across web, mobile, and app. Surface experience gaps, predict consumer behavior, and prioritize the actions that drive conversion and retention.

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Personalized hr recommendations
Human Resources
Give every manager the insight to act — before it's too late.

A holistic view of the full employee lifecycle — with AI-powered insights that help every manager improve engagement, development, and retention.

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17

Survey programs running across business lines

31

Action workflows

10k+

Automatic follow-up actions

Related Resources

Learn more about the trends shaping Consumer Experience in 2026
2026 Consumer Experience Trends Report

Our most recent research lays out a 2026 roadmap for organizations to rebuild trust through reliability and transparency.

Download the report
The 3 employee experience trends reframing work in 2026
2026 Global Market Research Trends Report

Discover where your team sits on the AI adoption curve. Explore 4 key trends reshaping market research in 2026, from AI platforms to research agents.

Download the report
2026 Global Market Research Trends Report. Listen from 3,000+ researchers across 15 countries
2026 Global Employee Experience Trends

Our research reveals which changes energize employees versus which exhaust them, where Shadow AI is creating hidden risks, and why your frontline experience is directly shaping customer satisfaction.

Download the report

The world's best brands run on Qualtrics. See how yours can too.

Whether you're improving customer care, accelerating research, or building a stronger employee experience — Qualtrics gives every team the data, AI, and tools to act.

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