Measure, analyse and improve NPS across your organisation

Knowing your NPS score is a basic business requirement, but that’s just the start – it’s what you do with it that counts. Qualtrics NPS software goes beyond just measuring the metric, giving you insights and actions to keep building your best-ever customer experience.

  • Track NPS for every aspect of your business, then centralise results and go deep with brand-wide analysis
  • Segment and profile your audience using NPS combined with other CX data
  • Connect NPS with other metrics to get a 360-degree view of the customer experience
  • Measure and improve over time with an ongoing program of insight and action
Capterra Core XM 2019 AwardForrester Wave CXG2 CX Spring 2020 AwardTrustRadius Core XM 2020 Award

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Trusted by over 11,000 brands and 99 of the top 100 business schools

Drive your CX program with NPS® tracking and optimisation


Move beyond legacy feedback collection and start conversations with customers wherever they are through apps, websites, email, SMS, chat bots and many more.


Identify at-risk customers using churn data and experience data to step in and improve the experience with prediction modelling powered by Qualtrics Predict iQ.


Activate your organisation by embedding CX into your employees’ daily routines and the tools and processes they already use. No matter their role or location, everyone can effectively interact with and take action on customer insights.

One NPS® survey across all channels

Improve your response rates by engaging customers on the devices and platforms they are using. With NPS® on Qualtrics Customer Experience™ you can collect customer feedback through:

  • Email
  • Chatbots and messaging apps
  • Text or SMS
  • Mobile
  • Native apps
  • Offline surveys
  • And more

Powerful role-based dashboards and reporting

Get the right information to the right people in the organisation with role-specific, flexible dashboards and pre-configured reports. It means you get the right information, to the right people in real time so they can act quickly to improve the customer experience.

Use NPS® data to predict and prevent customers from leaving

Use your NPS® data to make powerful predictions about customer behaviour, such as whether they’re at risk of churn. With Qualtrics Predict iQ, you can bring together NPS® with your operational data, such as spend or repeat visits, to predict behaviour and its potential outcome on your core operational metrics so you can step in when your customers need it most.

Top rated net promoter score (NPS) software

Ready to improve your NPS score?

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