Ben Granger Headshot

Ben Granger, Ph.D.

Chief Workplace Psychologist

Author Bio

Dr. Ben Granger is Chief Workplace Psychologist at the Qualtrics XM Institute, where he leads research and thought leadership on employee experience, workplace culture, and the future of work. His work explores how organizations can apply behavioral science, employee insights, and experience management to build stronger workplaces, improve organizational performance, and navigate the evolving relationship between people and technology.

An internationally recognized thought leader and speaker, Dr. Granger has more than 15 years of experience developing experience management programs around the world. He is the two-time bestselling author of A Leader Worth Following and has delivered keynote presentations at major industry conferences and global events.

His research and perspectives have appeared in leading publications and media outlets, including Bloomberg, CNBC, Fast Company, Fortune, Financial Times, The New York Times, and The Wall Street Journal. Dr. Granger earned his PhD in Industrial-Organizational Psychology from the University of South Florida.

Attributed articles

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How to close the AI trust gap among customers and employees

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2026 EX Trends: Five things the data tell us about younger workers (that will surprise you)

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Four categories of CX and EX alignment

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From pulse to progress: EX pros’ perspectives on the state of EX management

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The new leadership imperative in government

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Delivering AI experiences people actually want: What nearly 60,000 employees & consumers told us

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Four XM Practices That Can Propel the Candidate Experience

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Four recommendations for a more experience-centric culture

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What Do Job Candidates Really Want? Good Managers!