Talia Quaadgras
Senior Research Program Manager
Author Bio
Talia Quaadgras is a Senior Research Program Manager for Experience Management Institute. They manage the team’s quantitative research studies and reporting. Talia also manages the Institute’s broader content publication and CX benchmarking initiatives. Talia graduated from Northeastern University with a Bachelor of Arts in International Affairs and Economics.
Attributed articles
Article
Global Well-Being: a hidden variable in your CX metrics
Article
$3 Trillion is at risk due to bad customer experiences in 2026
Article
How to capture the untapped financial value of customer emotions
Article
XM deep dive: Neighborhood Health Plan of Rhode Island drives culture change with journey maps
Article
CX leaders consistently outperform the stock market
Article
The state of CX in the retail banking industry
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The State of Customer Experience Across Federal and State Government Services
Article
NPS Approaches Pre-Covid Rates
Article
The State of B2B Customer Experience Management, 2024
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Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
Article
NPS Starts to Stabilize in the Wake of the Pandemic
Article