Talia Quaadgras
Senior Research Program Manager
Author Bio
Talia Quaadgras is a Senior Research Program Manager for Experience Management Institute. They manage the team’s quantitative research studies and reporting. Talia also manages the Institute’s broader content publication and CX benchmarking initiatives. Talia graduated from Northeastern University with a Bachelor of Arts in International Affairs and Economics.
Attributed articles
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Global Well-Being: a hidden variable in your CX metrics
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$3 Trillion is at risk due to bad customer experiences in 2026
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How to capture the untapped financial value of customer emotions
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XM deep dive: Neighborhood Health Plan of Rhode Island drives culture change with journey maps
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The state of CX in the retail banking industry
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The State of Customer Experience Across Federal and State Government Services
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NPS Approaches Pre-Covid Rates
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Best of XM Institute Content: Q3 2024
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The State of B2B Customer Experience Management, 2024
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Best of XM Institute Content: Q2 2024
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Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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