Tag
Article_
The state of customer experience (CX) maturity, 2024
Article_
The gap between consumer likelihood to recommend and their behavior
Article_
Executives overestimate how well their organizations use customer and
Executives overestimate how well their organizations use customer and
employee feedback
Article_
How consumers cut spending across 20 industries after poor experiences, 2024
Article_
XMI customer ratings - overall, 2023 (by industry)
Article_
XMI customer ratings - overall, 2022 (by industry)
Article_
XM deep dive: Neighborhood Health Plan of Rhode Island drives culture change with journey maps
Article_
XM deep dive: HSBC Canada designing the future of work around four global workstyles
Article_