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Tag: Metrics & Measurement
Retail employees
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Refreshed EX benchmarks now powered by 32 million respondents

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XM Institute
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NPS Approaches Pre-Covid Rates

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The 4 keys to driving action with NPS feedback
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The 4 keys to driving action with NPS feedback

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NPS Starts to Stabilize in the Wake of the Pandemic
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NPS Starts to Stabilize in the Wake of the Pandemic

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Data Science and Analytics Glossary of Terms
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Data Science and Analytics Glossary of Terms

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Tips for Designing Action-Centric Dashboards for Executives
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Tips for Designing Action-Centric Dashboards for Executives

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2 customer experience professionals working together at a laptop.
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Four Principles for Action-Centric Dashboard Design

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2022 U.S. Net Promoter Score Drops from 2021 Recovery
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2022 U.S. Net Promoter Score Drops from 2021 Recovery

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Improve data quality by using a commitment request instead of attention checks
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Improve data quality by using a commitment request instead of attention checks

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