B2B Digital Event
Ask the experts:
best practices for B2B
Join our live panel discussion with leaders from Change Healthcare, Hill-Rom, and Walker to learn how world-class B2B organizations deliver breakthrough experiences at scale. In addition to answering audience questions, we’ll discuss how to:
- Scope, identify and structure CX programs that are scalable
- Obtain executive buy-in and manage siloed efforts across your organization
- Stand up a Center of Excellence to maintain and nurture strong program capabilities
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VP, Customer Insights Analytic & CRM Operations
Rachel Richter leads Customer Insights, Analytics & CRM Operations at Change Healthcare with responsibility for customer experience / Voice of Customer (VoC), customer analytics, business intelligence and CRM strategy & operations. Rachel also oversees the Enterprise Attrition Mitigation Program, which leverages customer intelligence & cross-functional programs to mitigate customer risk & attrition.
Senior Manager Customer Insights
Arjan Vilhu is the Senior Manager of Customer Insights at Hill-Rom. He's responsible for providing primary and secondary market research needs to the front line care business including but not limited to market assessments, market sizing, opportunity assessments, qualitative/quantitative research and management of Customer Experience and NPS programs.
Troy Powell, Ph.D
VP, Strategy & Analytics
Troy Powell is the lead author of Next-Level CX for B2B Companies, a recently released study focused on ways B2B companies can improve their CX maturity to help advance the success of their company.
Head of B2B CX Solutions Strategy
James has over 30 years of experience in developing and managing enterprise customer experience and quality programs. James has been providing leadership in establishing customer experience methodologies, influencing organizations in adoption of corporate initiatives based on customer requirements, and enabling business growth through a transformation to a customer-centric culture.