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The Art of Apologizing
Tired of being a
Chief Apology Officer?
Fix bad experiences
with Qualtrics.
The Science of Customer Experience
Fix bad experiences
with Qualtrics.
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3 steps to finding and fixing bad experiences.
No apology necessary.
1
Listen + Remember
Hear every voice.
Remember every detail.
Listen to every customer — whoever they are, wherever they are, and however they prefer to engage — and record it in an institutional memory that’s accessible to everyone.
Now we can remember every interaction, including what people did, what they said, and how we made them feel.
2
Process + Understand
Get to the root cause, Faster than you can say ‘we’re sorry’
Identify issues in real-time with powerful analytics that tell you exactly what’s happening, and what you need to do about it.
The platform analyzes everything for us, from phone calls, to video recordings, to online reviews and gives us real-time alerts when there’s an issue.
3
BUILD A CULTURE OF ACTION
Take the right action, For every customer
Take action to resolve customer issues and improve the experience in real-time with powerful automation that dynamically responds to every customer and triggers the right action in every corner of the business.
If there’s an opportunity to deliver a better experience, we act on it immediately, right across the customer journey.
