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Session airs November 26, 2022 | 8:00 AM AEST

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Session 5 | [Customer Experience] Mahindra Automotive

Real-time Customer Voice with insights to empower digital and human frontlines

Santhanam Surendran Head of Customer Centricity / Mahindra Automotive , Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics

Learn how Mahindra Automotive enhanced its customer journeys across digital and human frontlines, helping surface deeper Voice of Customer insights. In the process embedding customer-centric culture across the organisation.

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