HEALTHCARE EXPERIENCE SOFTWARE

Yes. Qualtrics is a CMS-approved vendor for all required CAHPS programs and supports the full spectrum of regulatory requirements healthcare organizations manage — including HCAHPS, OAS CAHPS, CAHPS for MIPS, ACO REACH, Home Health CAHPS, Hospice CAHPS, ICH CAHPS, MCAHPS, QHP, HEDIS, HOS, AHRQ SOPS, and ANCC Magnet Recognition. The platform brings regulatory survey administration and modern experience data together in one place, so your teams can manage compliance requirements alongside real-time patient and member insights — and turn that data into operational improvement, not just reporting.

Qualtrics provides expert-designed survey instruments across acute care, medical practice, ambulatory surgery, and outpatient care — built to measure the moments that matter most across each site of care. These are paired with healthcare-specific benchmarks, key driver analysis, and AI-powered text analytics tuned for clinical and patient experience language. The methodology is designed not just to measure patient satisfaction, but to isolate the specific drivers your organization can act on to improve outcomes, scores, and operational performance.

Yes. Qualtrics meets healthcare's most stringent security and compliance requirements, including HIPAA, HITRUST, and FedRAMP. We're also an HCAHPS-approved vendor and support required regulatory programs including CAHPS, OAS, and Stars ratings.

Yes. Qualtrics integrates all leading electronic medical record systems to enable seamless patient communication workflows and enrich experience data with clinical context across the full care journey.

Qualtrics captures and analyzes contact center interactions — calls, chats, digital — alongside member feedback to identify the root causes of avoidable volume: benefits confusion, self-service failures, claims friction, enrollment complexity. The platform quantifies the operational cost of these experience failures and surfaces the specific fixes that will reduce repeat contacts, improve self-service completion, and lower cost to serve — giving program leaders the evidence they need to prioritize investment.

Qualtrics goes beyond annual engagement surveys with continuous listening across the employee lifecycle — pulses, staff rounding, onboarding, exit — and uses AI-powered analytics to surface the specific drivers of burnout and intent to stay by department, unit, and role. Frontline managers get role-based dashboards with actionable recommendations they can act on directly with their teams. Because patient and employee experience live on one platform, leadership can see where workforce strain is impacting patient outcomes — and intervene early.

Rounding is a Qualtrics product that helps care teams capture real-time patient feedback during and after care interactions — enabling immediate service recovery, improving patient satisfaction scores, and giving administrators visibility across care settings.

Organizations like Stanford Health Care and Community Health Network are deploying Experience Agents — specialized AI built on the Qualtrics platform — to anticipate patient needs, resolve issues in real time, and close the loop at scale without adding burden to clinical or service teams. On the payor side, AI-powered analytics are helping plans identify the root causes of Stars performance gaps and quantify the operational cost of member experience failures. The shift isn't about replacing human judgment — it's about giving your teams the intelligence and speed to act on every signal, not just the ones they have time to read.