Echoes
Unify your Qualtrics data in an intuitive, dynamic, collaborative text analytics platform, and empower everyone in the organization with relevant and easy-to-consume insights.
Understanding & addressing outstanding customer needs is the growth engine of any modern subscription business
Echoes was built for organizations that are looking to integrate the Voice of the Customer across companywide decision-making.
Whether you’re in CX, Analytics, Product Experience, Customer Advocacy or User Research – alignment and insight are how you build consensus and deliver a better customer and product experience.
Echoes offers organizations a workspace that centralizes all of their experience data and promotes an “insights to action” culture: everyone in an organization can zoom in and out to understand how their role impacts the customer and product experience.
Dozens of B2B companies rely on Echoes to get a feel for their customers’ pain points by using its powerful text analytics and sentiment analysis features. Echoes customers are able to drive change at the inner and outer loop level, and facilitate huddles.
Establish data linkage to maximize leverage
- All relevant feedback organized in one place; with your customers’ needs and sentiment at the center.
- Seamless end-to-end Voice of the Customer management – unify & search across different feedback data from multiple sources.
- Real time & accurate Text Analytics that highlight insights to help evolve your organization.
Focus on the things that matter
- Echoes moves beyond stagnant reporting or word cloud visuals to a truly dynamic platform, delivering relevant and actionable intelligence for everyone in the organization.
- Executive ready visuals such as data stories, a customer journey map, comprehensive account views and a prioritization matrix.
- Powerful predictive and prescriptive analytics – a proprietary recommendation engine and NPS forecasting
Everyone can learn, collaborate & act
- CX is a team sport: Echoes offers a universal way for all employees to have common access to all your
customer intelligence. - Everyone in the organization understands how their role impacts the customer and product experience.
- Close the loop, set up action workflows, capture follow-up conversations with your customers, discuss next steps, share insights.
- Trustworthy, actionable and real-time text analytics, to drive alignment and insight across your organization.
- Find relevant insights and verbatim across all feedback data, in seconds.
- Action workflows and in-app collaboration
- Customer Experience
- Integration
Required License: Qualtrics API
The Echoes team will provide all implementation and onboarding services of the Echoes platform.
Any Qualtrics support issues can be directed here 24 hours a day, 7 days a week.
If you’re an existing Qualtrics customer, contact your Account Executive.
Already have the integration and are looking for help? Then contact Echoes support at help@echoes.io. Echoes is responsible for support of the integration with Qualtrics.
Additional Resources: www.echoes.io
- Customer Experience
- Integration
