Survey Platform - Help And Feedback | Qualtrics

Help & Feedback

Introduction

Our support site is meant to help you search for and find answers to your product questions. However, there are plenty of other avenues for help. This page outlines other resources available to you.

Help & Feedback

The Help & Feedback button in your Qualtrics account connects you with several excellent resources.

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Click the green Visit Qualtrics University button to visit this support page.

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You can also submit feature requests, leave feedback, and submit technical questions to our world class support team.

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Contacting Support

In addition to the Help & Feedback button in Qualtrics, you can also call our world-class support team at +1 (800) 340-9194. We offer assistance around the clock starting Sunday at 3pm Mountain Time and continuing through Friday at 6pm Mountain Time. To see more specific information on support hours in your time zone, visit our Contact Us page.

Qualtrics Administrator

When you have a question regarding account permissions (i.e., “How do I increase my response limit?”), you’ll need to contact your Qualtrics Administrator (sometimes called a “Brand Administrator”). You can find your administrator’s contact information within your Account Settings menu in your Qualtrics account.

To locate your administrator’s contact info

  1. Click the silhouette in the upper right-hand corner of your Qualtrics account.image05
  2. Choose Account Settings.
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  3. Click Account Usage.
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  4. View your administrator’s contact info.image05
    Qtip: If you do not see brand admin contact information in your account, then your administrator may be Qualtrics Support. In these cases, reach out to our support team for more information.