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Formatting Questions

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About Formatting Questions

Once you’ve created a question, you can customize it to fit your survey. Click anywhere on a question to get started.

Question is selected. This causes it to turn grayer than the rest of the editor and opens an editing pane to the right, filled with editing options

Qtip: This page covers formatting options available to every question type. If you’re looking for information on a specific question type (e.g., variations of matrix tables), check out that question’s specific support page. See Question Types for a list of all types and their support pages.

Editing Question Text

Click directly on a question’s text to edit it.

An animation where we have a new, un-edited question and click on the text to show us typing question

When formatting your question text, you have five main tools and shortcuts.

  • Rich Content Editor: Allows you to further edit your text and apply formatting, such as bolding and italics.
    Rich Content Editor button on the upper-left when editing the question text
  • Piped Text: Opens a dropdown menu that gives options for piping text into a question. Piped text works as a placeholder, and allows you to dynamically pull text from a previous question, contact list information, or embedded data, and display it in the current question.
    Rich Content Editor button on the upper-left when editing the question text
  • Normal View: This is the default mode of editing. This view does not have as many formatting options as the rich content editor, but will retain any changes you made there. This mode allows you to switch out of the HTML view.
    Normal View button on the upper-right when editing the question text

    Qtip: The Normal View and Rich Content Editor will not always show formatting changes the same way; generally, what’s shown in the rich content editor is what you’ll see in your survey. Make sure you preview your survey to check your question’s formatting.
  • HTML View: Allows you to see and edit the underlying HTML of the question text. This is the equivalent of clicking “Source” in the rich content editor.
    HTML View button on the upper-right when editing the question text
  • Remove Formatting: Removes all formatting in the question. This tab won’t appear if your question is plain text, but once you add any additional formatting – including line breaks, font colors, HTML, or other rich text formatting – this option will appear.
    Remove Formatting button on the upper-left when editing question text that has font effects

Adding and Editing Answer Choices

Once you’ve created a question and formatted it the way you want, it’s time to add some choices for your respondents to pick from. See Formatting Answer Choices for instructions on how to add answer choices, plus a description of all the other options available for customizing answer choices.

adding choices to a question by typing and pressing enter

Editing Question Labels

In addition to question text, you can also edit the Question Label. The Question Label will change the question titles that appear in logic menus, Survey Flow, and data exports (rather than the actual text of your question, which is the default). Question Labels are especially useful when you have questions with a lot of text or text that is similar to other questions.

Click Edit Question Label in light blue on the bottom-left to start typing a new question label. This label does not display to the survey takers; it is only for your own internal use.

Edit Question Label on the bottom-left when editing the question text

Click Reset Label on the far-right to set the question label back to the original question text.

Question Numbers

By default, questions will be numbered in the order of creation, even if you move them around in your survey. You can manually edit your question numbers to be whatever you’d like. They don’t need to be numeric and can be text labels (e.g. “CSAT” or “Intro” instead of Q1). Follow the below instructions to edit your question numbers:

  1. Click on the question number in the survey editor.
    image of the survey editor showing how to select a question number
  2. Type the new question number.
    Image of the survey editor when editing a question number
  3. Press Enter on your keyboard.
Qtip: Looking to automatically renumber all of your survey questions? Check out the Auto-Number Questions feature.

The question number is different from the question ID. Question numbers begin with the letter “Q” followed by a number. For example, Q8 would be the 8th question you’ve created for your survey. You can change the question number at any time. Question IDs are internal identification codes that cannot be changed. Question IDs are preceded by “QID” followed by a number. Your survey’s question IDs are available when exporting your data from Data & Analysis.

By default, question numbers are not shown to respondents. You can choose to show respondents question numbers by enabling Show Question Numbers in your Survey Options.

Adding Validation

Worried about respondents skipping over some of the questions in your survey? Want to require some columns on your matrix table, but not others? Want to limit the character range of a feedback question? You can do all this and more when you add validation to your questions. For more information, see our page on Validation.

Validation Options and Type

Question Actions

When formatting a question, you’ll find a list of question actions on the bottom right of the question editing pane. Use these actions to perform quick tasks like adding logic, inserting a page break, and writing notes for yourself or other collaborators.

Actions on bottom of the question editing pane

  • Add Page Break: Insert a page break below the selected question.
  • Add Display Logic: Show or hide the selected question based on specified conditions.
  • Add Skip Logic: Skip the respondent to a later point in the survey if they answer the selected question a certain way.
  • Copy Question: Create a duplicate below the selected question.
  • Move Question: Move a question to a different spot in your survey. See the linked page for more details.
    Qtip: To move multiple questions to a different block, see the Splitting an Existing Block section.
  • Add Note: Make internal notes or comments on the selected question. This is especially helpful when multiple people are working on the same survey, because it allows other users to respond to your notes and add comments of their own.
  • Preview Question: See how the selected question will look to your respondents without previewing the entire survey.
Qtip: These actions change if you have multiple questions selected at once. See Editing Multiple Questions for more details.
Qtip: Some questions and functionality will need to be previewed on the block or survey level in order to experience fully.

Question Options

Question Options icon to the left of a question expands into a menu

To the left of every question is a gear with additional options. These are less formatting-focused, and instead add more advanced abilities to your questions, such as the ability to hide questions under certain conditions, take selected choices from a previous survey question, designate a choice to be selected by default, and more.

Learn more about what’s available here at the Question Options support page.

FAQs