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Number Chart Widget

Suite

Customer Experience Employee Experience Strategy & Research

Product

Qualtrics

What's on this page

About Number Chart Widgets

The number chart widget displays a single numerical value. This value is based on a single metric. Depending on the metric chosen, the numerical value displayed can be based on a field from your dataset.

Number Chart widget showing Company Average CSAT

Types of Dashboards

This widget can be used in a few different types of dashboard. This includes:

Field Type Compatibility

The number chart is based primarily on a metric. Certain metrics, such as average, require a field from the dataset. Only fields with the following field types will be available when selecting a field for these metrics:

Numeric Value
Number Set
Measure Group (CX)

In EX dashboards, you can also select categories, so long as they are a numeric value or number set field type.

Widget Customization

Qtip: You cannot adjust title alignment on a number chart widget.

Basic Setup

To set up a number chart widget, you will be required to add a metric. If you choose a metric other than count, you will be required to choose a field for the metric. The field specifies where the value of the number displayed in the widget is being pulled from.

Number Chart with Metric settings open in the widget editing pane

To learn more about all of the metrics available for your number chart widget and all the ways you can customize them, see Widget Metrics.

Qtip: In the Options tab of your metric, you can display the metric in a number, percent, or currency format. You can also set the number of decimal places you would like to display.

Qtip: If you have multiple data sources mapped, all source data will be displayed in the widget together. You will need to use a widget-level filter to ensure only one data source is displayed at a time. You can even lock this filter, if you don’t want dashboard users to adjust it.

Show Change Since

Editing mode, so you can see the widget editing pane on the left of the number chart where the trend settings are

Checking the box next to Show change since allows you to display how the displayed numerical value has changed over a particular time period. The options for the Time Frame are:

Yesterday
1 week ago
1 month ago
3 months ago
12 months ago
Month to date
Quarter to date
Year to date

Qtip: “Show change since” compares the metric over the the current period to the equivalent point in the previous time period. For example, if your widget displays data spanning from Monday to Friday and you enable “Show change since” for “1 week ago,” then the displayed change is calculated based on the data from Monday to Friday of last week (i.e. Sunday and Saturday are excluded since they aren’t included in the current period).

Attention: Choosing Yesterday as the time frame will show changes since midnight, not all changes from the past 24 hours.

Under Date Field, select a date field from your dataset that you would like to use to base the selected time period on.

Qtip: If there are page/widget filters for Date, for the Show change since option, you should select the same Date field that the filter uses.

The values for this widget are calculated in the following manner:

Current Value: Central, largest number. The chosen metric, filtered according to any filters applied at the page or widget level.
Previous Value: Smaller, subscript number. The chosen metric, filtered according to any filters applied at the page or widget level, with the date range offset by the amount of time you select under “Show change since.”

Style

trend colors for comparisons within widgets

Go to the Display tab. If you’re showing change since or adding a comparison, you can change the trend colors shown under the chart. By default, if your displayed metric has decreased over time (or is less than the comparison), then the trend arrow will be red. The arrow will be blue if the displayed metric has increased over time (or is greater than the comparison).

You can customize the colors assigned to increase and decrease trends. You can enter a hex code, RGB, or select a custom color from a color wheel by clicking the arrow next to Increase or Decrease.

Select Reverse trend colors if you’d like the colors to be reversed.

FAQs

The count in my Number Chart widget does not match the count for the same value that I see in other widgets in CX Dashboards. Why is this?

There are a few things to check in this situation. First, check to make sure the same filters are applied to each widget (this includes both page-level and widget-level filters). If you are using the Show Change Since option, make sure that the data filters on other widgets match the range specified for this option, e.g. 1 month ago will compare the current numerical value to the value 30 days ago. If you have a date range filter on another widget, this range may not be the same.

How do I add a comparison to my widget?

The Comparison section of a widget is a great way to display benchmarks. You can create custom goal lines or use benchmarks Qualtrics developed from industry data. For steps, see Displaying Benchmarks in Widgets.

Why are my metrics adding up to 99 or 101 instead of 100?

Sometimes, the parts of a whole won’t add up to 100 percent because of the number of decimals displayed, and how this can affect rounding. For example, if you’re displaying 2 decimals, here’s what one dataset might look like:

33.60 + 33.60 + 32.80 = 100

Whereas if you choose to display no decimals with the same dataset:

34 + 34 + 33 = 101

Widgets can’t show infinite decimals, which means that regardless of decimal settings, some data will eventually have to be rounded up. This means that small deviations, like adding up to 99 or 101 instead of 100, work as intended.

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