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Return to Work Pulse

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About the Return to Work Pulse XM Solution

Qualtrics Return to Work Pulse is for HR and Operations teams who support employees in any industry or organizational size. This guided solution supports leaders who are determining when and how they can reopen based on data from their workforce.

This pulse helps organizations quickly understand and address the concerns and unique needs from all employees to create actionable plans for transitioning teams back into the workplace.

This solution comes with a pre-configured survey template.

Qtip: If you would like to get access to the Return to Work Pulse solution, please see this page to sign up.


Pre-built assessment questions cover the following Return to Work topics: Health and safety needs, company and manager communication requirements, and readiness to re-integrate.

This solution can be used for reopening planning as well as readying the organization, teams, and managers for a variety of situations including:

  1. Employees returning back into the workplace after an extended period of work from home.
  2. Employees returning to work from extended self-quarantine or personal health safety concerns.
  3. Employees who interface with the general public and/or direct customers and are returning onsite.

Use real-time employee sentiment data to make the best plans for your organization – and your employees – as you transition back to the workplace.

Creating a Return to Work Pulse

All existing Qualtrics users have access to the Return to Work Pulse XM Solution. Just follow the steps below to get started. If you are not an existing Qualtrics user and would like to get access to the Return to Work Pulse solution, please see this page to sign up for free!

Qtip: This XM Solution is only available if your account language is set to English. However, you can upload translations or auto-translate using Google Translate for content as needed.
  1. Navigate to the Projects page by clicking the XM logo or clicking Projects on the top-right.
    Create Project button in Projects Page
  2. Click Create new project.
  3. Select CoreXM.
    CoreXM logo along top. Section for COVID-19 related XM solutions, where the return to work pulse is listed
  4. Under COVID-19 XM Solutions, select Return to Work Pulse.
  5. Name your project.
    Field for naming project, blue get started button to right
  6. Click Get Started.
  7. You will land on the summary view. This is where the Solution will guide you through the major steps of the project, including survey creation, distribution, and reporting.
    clicking get started
  8. Click Get Started.
  9. Provide your company name.
    Open field for name; below, series of open fields with regions of the world listed. Button beneath that says Add Another
  10. List the geographic locations in which you operate. This can help you better understand how the work experience varies across different locations in your organization, and will appear as an option for your respondents to select.
    Qtip: These can be as general or as specific as you want (i.e., specific stores vs. regions of the world).
  11. Enter you departments / teams. This can help you better understand how the work experience varies across different departments or teams in your organization, and will appear as an option for your respondents to select.
    Series of open text fields listing department names. Below that, a button named add below. Bottom right, when you can't scroll anymore, blue finish button
  12. When you’ve filled out these fields, click Finish to generate your survey.
  13. Click Preview Survey to test your survey.
    clicking preview survey, or using the top tabs to navigate

    Qtip: Did your survey Preview not appear? Make sure your browser doesn’t block pop-ups on Qualtrics.
  14. Click Continue to resume the guided setup.
  15. Use the tabs along the top if you’d like to edit components not included in the blue button steps. For example, you can go to the Survey tab to edit the survey theme and add demographic questions, whereas you can go to the Distributions tab to download a distribution history for emails you’ve sent.

Return to Work Pulse Survey Customization

If you want to see the questions in your survey or edit them, click the Survey tab or choose I’d like to edit my survey.

clicking the survey tab or i'd like to edit my survey

Once inside the Survey tab, you can add new questions, tweak the wording on existing ones, edit the survey theme, and much more.

the survey tab

If there’s particular functionality you’d like to add, try searching the Support Site, or use the Support Site’s menu to the left to pick a page. In this section, we’ll cover some of the fundamentals of survey editing.

Qtip: The questions included in this survey were developed by our top subject matter experts. We advise trying to keep your survey as similar to the original template as possible, and not making too many large-scale changes.

Adding and Editing Questions

Warning: It’s important to make edits to the survey before you distribute it to recipients. If possible, avoid making edits to a survey actively collecting data, or you may risk invalidating your data and changing the premade reports that come with this solution. See Testing / Editing an Active Survey.

You can add as many additional questions as you want. However, keep in mind that the shorter the survey, the more likely recipients are to fill it out.

For guides to adding and editing questions, see:

Qtip: For surveys like these, we generally advise sticking to multiple choice and text entry questions.

Deleting and Restoring Questions

Warning: If you delete a question, it’ll affect the premade report and the display logic included with this solution! Be prepared to fix all the display logic in your survey, and to either make edits to the report or create a new report from scratch. We generally advise you not to delete any questions!

If you have sent a question to the trash, it is possible to restore it. To roll back many changes at once, see also how to revert a survey back to a previous version.

Display Logic

This solution comes with custom display logic. Display logic affects what questions respondents see, based on previous answers they provided. For example, if an employee indicates that they don’t understand what is expected in maintaining a healthy, safe environment at work, we can ask them to specify which instructions need clarification.

Question with blue widget on top that says the conditions under which the question will appear

Warning: When you remove or edit a question, it can affect display logic on another question. Be sure to double-check your survey before making these edits!

Saving and Publishing

All edits you make are saved automatically; however, they won’t necessarily be pushed to the live version of the survey. When you are finished with all of your edits and are ready to generate a link and share the survey with your recipients, remember to click Publish in the upper-right.

For more on how this works, see Survey Publishing & Versions.

Distributing the Return to Work Pulse XM Solution

When you are ready to distribute the Return to Work Pulse solution, it’s super quick and easy to do so:

  1. Make sure you have published any survey edits.
    clicking the publish button
  2. If your changes are published or you don’t have changes to publish, head to the Distributions tab.
    navigating to the distributions tab
  3. Choose Get a single reusable link.
    navigating to distributions and clicking get a single reusable link
  4. You will see the Anonymous Link. This link does not collect any identifying information other than what you explicitly ask for in the survey. You can copy this link and distribute it through your company’s email.
    selecting the anonymous link
Qtip: If you publish changes, the menu that opens will give you your Anonymous Link.
Survey publish window

Other Methods of Distribution

We recommend using the Anonymous Link method described above, because it’s the quickest and easiest distribution method.

If you are interested in other methods of distribution, such as emailing from Qualtrics, see the Distributions Basic Overview for a list of options. Please note that depending on your license, not all options may be available, and some may be restricted.

Qtip: If you distribute through email to a Qualtrics contact list, results will not be anonymous unless you change the link type while writing the email or chose to anonymize responses in the Survey tab. Respondents also will not be able to retake the survey multiple times unless you change the link type in the email.


Premade Reports

Our XM Scientists have developed a special report for each version of this XM Solution. This report gives an overview of the results, and is ready to share as soon as you have collected data.

the reports tab

Qtip: This report will not generate charts and tables until you collect data. Try completing the survey through the preview button if you want to test what these reports look like with data. Remember you can always delete preview data later.
Qtip: The premade report was developed by our top subject matter experts. We advise trying to keep your report as similar to the original template as possible, and not making too many large-scale changes.
Warning: Do not delete the premade report! If you do, this report will not be retrievable, and you will have to make a new one from scratch.

Other Ways to View Data

While Advanced-Reports include an expert premade report, this report is limited to showing 250 comments for a given Text Entry question (those are the open feedback questions). To see a full set of responses, you’ll want to use one of the other reporting options described below.

Data & Analysis allows you to edit data, export a spreadsheet of all responses, filter your responses, and much more.

the data and analysis tab

Results-Reports give a quick overview of your data, and do not require you to work from scratch. They have different charts and graphs than Advanced-Reports, and are generally there to help you get quick assessments of data.

the results tab

Qtip: There is no CX Dashboard associated with this XM Solution. If you are on a Qualtrics license with CX Dashboards, you can map this XM Solution’s data to a dashboard just like any other Qualtrics survey.

Weekly Response Notifications

Qtip: You may not see this functionality yet. That’s because this feature is still gradually rolling out. When the feature is enabled for your COVID-19 XM Solutions, you will see weekly notifications come in on Mondays.

Built into each of the free COVID-19 XM Solutions are weekly reports of how many responses your survey has received in the past week, and how many responses that makes for the survey in total. These notifications come every Monday morning.

Reports are sent as emails and as notifications in your account.

Qtip: Weekly digests are only sent for COVID-19 XM Solutions that are active and have received responses over the last two weeks.

Viewing Reports

Once you receive the email or notification, there are two buttons.

Email listing number of survey responses. Under the text is a blue button, and under that blue text on a white background

Notification as it appears inside a Qualtrics account instead, with same buttons listed

Qtip: If you’re clicking these buttons from your email, you may need to log into your account before you are taken to these tabs.

Unsubscribing from Weekly Notifications

If you no longer wish to receive weekly notifications, you can click unsubscribe at the bottom of the email.

Unsubscribe button at the very bottom of the email

Qtip: This will unsubscribe you from all weekly digests summarizing your COVID-19 XM Solutions. You cannot unsubscribe from a specific project.

Subscribing to Updates

Most users will be subscribed to these weekly notifications automatically. However, if you unsubscribed and find you want to start receiving them again, you can do the following:

Qtip: Users that have 10 or more active surveys that have received responses in the last 2 weeks will not be automatically subscribed.
  1. Go to your Qualtrics account.
  2. In the upper-right corner, click the notifications icon.
    Bell upper-right, once opened, settings gear is below that, further right
  3. Click the settings gear.
  4. Select Digests to subscribe to weekly notifications.
    Digests is listed towards the bottom, one of the last options. Notifications is towards the top, the first option in the panel
  5. You may need to select Notifications first if you at some time or another unsubscribed from all account notifications.

Terms of Use: EX COVID-19 Solutions

Expiry Dates

These expiry dates only apply to customers who sign up from the “Here to Help” or “Return to Work” landing pages or via Qualtrics Surveys. Post expiration, these customers will need to export their data within 6 months or upgrade to a paid EX product.

Qtip: Existing customers will have access to the content for the life of their license with Qualtrics.
  • Return to Work Pulse: The ability to launch new projects expires 30 days after the first Return to Work Pulse project has been launched AND has received a response.
  • Remote + Onsite Work Pulse, Remote Educator Pulse, & Healthcare Workforce Pulse: The ability to launch new projects expires 90 days after the first project has been launched.

Response Limits

  • Existing Qualtrics customers have 500k free responses associated with each Return to Work Pulse (for the first 30 days), Remote + Onsite Work Pulse(for the first 30 days), Remote Educator Pulse, and Healthcare Workforce Pulse COVID-19 solution (each for the first 90 days). After the 30 / 90 day periods are reached, responses will be counted against the total number of purchases response for the license.
  • New customers who sign up from the “Here to Help” or “Return to Work” landing pages with a work email will get their own provisioned brand up to 500k responses total. This is only applicable to the Return to Work Pulse, Remote + Onsite Work Pulse, Remote Educator Pulse, and Healthcare Workforce Pulse solutions.

New customers who sign up from the “Here to Help” or “Return to Work” page with a personal email or indicate the account is for personal use will be provisioned a free account with up to 500 responses for each Return to Work Pulse, Remote + Onsite Work Pulse, Remote Educator Pulse, and Healthcare Workforce Pulse solution. This is also the case for new customers who sign up via Qualtrics Surveys.

Other Free COVID-19 XM Solutions

The following COVID-19 XM Solutions are free, and included in every account. Click the name of the Solution for more guided support:

If you are not an existing Qualtrics user and would like to get access to these solutions, please see this page to sign up for free!