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Comparisons & Collections

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About Comparisons & Collections

Qtip: Frontline Feedback projects are an additional purchase. Please contact your Account Executive for more information about this product.

Comparisons and collections are used to organize feedback requests so that they’re easier to track and action. The Comparisons tab allows you to see feedback side-by-side to help you prioritize how to action upon feedback. You can create collections to group similar feedback requests, such as grouped by your different products.

the comparisons tab

Creating Comparisons

To create your first comparison, go to the Comparisons tab.

  1. Enter a name for your comparison.
    creating a comparison. enter the name and click create comparison
  2. Click Create comparison.

Once you’ve created a comparison, you’ll be able to make additional comparisons by clicking the comparison name in the top left hand corner and selecting Create new comparison. You can also navigate between existing comparisons in this menu.
change comparisons by clicking the comparison name at the top of the page

Qtip: Click the trash can icon next to the comparison name to delete it. Proceed with caution! Once a comparison is deleted, it cannot be recovered.
image of the trash can icon for deleting comparisons

Creating Collections

Collections are used to group feedback requests together on another level past comparisons. Let’s say you’ve created comparisons for your different product lines. You can then create collections to organize the feedback requests into groups for your different teams (e.g., marketing, product development, user testing).

The Manage collections panel appears on the right hand side within both the Comparisons and Feedback tabs. Here you can create, manage, and delete collections. Additionally, you can sort feedback requests into different collections.
the collections window

Qtip: If you don’t see the Manage collections window, it may be minimized. Click the arrow on the right hand side of the page to expand the window.
click the arrow on the right hand side to expand the collections window

To create a new collection:

  1. Click the + sign in the Manage collections panel.
    click the plus sign to create a collection
  2. Give your collection a name.
    define the collection name and then click create collection
  3. Click Create collection.

In the above example, we’ve created multiple collections, such as UX Team, Product Engineering, and Employee Experience. The Product Engineering collection is selected, as shown on the in the Manage collections panel.
image of the manage collections panel with the currently selected collection highlighted

Managing Collections

Once you’ve created your collections, you can perform the following actions in the Manage collections panel:

an overview of the actions you can perform on a collection

  1. Use the Switch to a different collection dropdown to select which collection you want to manage. The selected collection’s name is found below this dropdown.
  2. Use the pencil icon to edit the collection’s name.
  3. Click Delete collection to delete your collection. Once a collection is deleted, it cannot be recovered!
  4. Use the Owners dropdown to assign owners to the collection.
  5. Feedback requests listed here are added to the collection. Click on a feedback request to view it. You can drag and drop feedback requests to reorder them.