Loading...
  • Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM

Salesforce Web to Lead

What's on This Page:


Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!


About Web To Lead

The Salesforce Web to Lead feature allows you to insert information from your Qualtrics survey into the lead object of your Salesforce instance. Conditions can be set using advanced logic to identify specifically which respondents will be saved into Salesforce and which ones will not.

Using Web to Lead

Qtip: The Web to Lead feature requires you purchase access to the Qualtrics Salesforce extension. If you do not have access to this feature and are interested, contact your Account Executive or your Customer Success Representative.
  1. Navigate to the Actions tab.
    Actions tab within Qualtrics Survey
  2. Select Add Action.
    Add Action button
  3. Select Add Task.
    Add Task button
  4. Select Salesforce.
    Select Salesforce option
  5. Select Web to Lead.
    Choose Web to Lead option
  6. Select the Salesforce Account to map to.
    Specify Salesforce account
  7. Add the Salesforce fields to map to and the value to map to each field, including any required fields.
    Specify Salesforce fields to map to
  8. Check Apply Salesforce assignment rules to apply assignment rules set up within Salesforce when your lead is created. This setting is enabled by default.
    Image of apply salesforce assignment rules setting
  9. Enter a Notification Email.
    Enter notification email
  10. Add a Condition to the Action if you would only like certain responses to trigger a new lead to be created.
    Add a condition button

Click Preview Survey to test the setup of your Salesforce Web to Lead feature in Qualtrics. Once the survey is completed, you’ll receive a Debug Email indicating whether or not the Web to Lead was successful. You should also check your Salesforce instance for verification that the lead has been saved.

Attention: When making edits to your Salesforce action, it’s important that the user who initially set up the action is the only user who edits the action. If a user who did not set up the action tries to edit it, the Salesforce integration will stop working. If you are not the Salesforce action owner but need to edit the action, then copy the action and make edits to the copy.