Skip to main content
  • Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM
  • Design XM
    Design XM

Retake Survey Link (360)

What's on This Page:

Was this helpful?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About the Retake Survey Link

Retake survey links allow you or your participant to go back into a 360 survey response and edit it after it has been submitted. This is useful if a respondent mistakenly answered a question or if the participant’s incomplete response was closed because of inactivity but they would like to finish the survey.

Qtip: Although you can issue retake survey links for any recorded response, responses in progress must be closed and moved to recorded responses first.

When participants enter the retake link, they’ll see the answers they chose the last time they worked on the survey. When they finish, the new response will completely replace the original response in the data set.

Retaking the Survey from the Participant Portal

When a subject or evaluator logs into their portal, they can retake 360 surveys by clicking the dropdown next to the completed survey and selecting Edit Evaluation.

Edit Evaluation option within the Participant Portal

Generating a Retake Link in the Participants Tab

When you generate a retake link in the Participants tab, it is up to you to send this link to the participant.

Qtip: If a participant is having a hard time figuring out their portal, or if they are an external evaluator, it is best practice to generate your retake links in the Participants tab, since you can easily identify which subject and evaluator the link is for.
  1. Navigate to the Participants tab.
    Selecting the dropdown menu to the right of a subject
  2. Make sure you are in the Participants section.
  3. Find the subject (not the evaluator).
  4. Hover over the subject and click the dropdown arrow.
  5. Click View Responses Received.
  6. Find the evaluator who wants to redo their assessment. Click the gear to the far-right of their name.
    List of Ratings pop up window
  7. Click Retake.
  8. You will be redirected to a survey. Copy the link from the address bar and send it to the participant.
    Copying the link in a browser

Generating a Retake Link in the Data Tab

When you generate a retake link in the Data tab, it is up to you to send this link to the evaluator. The Data tab does not display subject or evaluator’s name or email on the response, so unless you use knowledge of the answers or unique metadata to find the right response, it is better to generate a retake link from the Participants tab.

  1. Navigate to the Data tab.
    Retake option for a single response in the Data tab
  2. Click the dropdown menu under Actions next to the response you’d like to retake.
  3. Click Retake Response.
  4. Copy the link and send it to the evaluator.
    Copying the link in the Retake Response pop up window