Skip to main content
  • Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM
  • Design XM
    Design XM

Displaying Blocks

What's on This Page:

Was this helpful?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Displaying Blocks

In your survey flow, you can choose when and in what order the questions in your survey appear. By organizing your questions into blocks, you can use your survey flow to design a survey that displays exactly what you want when you want it.
the survey flow of a survey with the blocks highlighted

What Are Blocks?

Blocks are used to group and organize the questions in your survey. You can think of blocks like chapters in a book; each one has its own content, and together they form one cohesive story. The same can be said for your question blocks; they come together to form your survey. Every survey will have at least one question block. To learn more about creating and managing blocks, see block options.

Typically, questions are separated into blocks for the purpose of conditionally displaying an entire block of questions, or for randomly presenting blocks of questions. These branching and randomization options are found in the survey flow.

Example: In academic research, you might have two sets of questions: one for a control group of participants and one for an experimental group. Rather than creating two surveys, you could create two blocks of questions within one survey and randomly assign participants to one block or the other.

Blocks can also be used to organize longer surveys. For example, the first two questions in your survey might be in a block called “Introduction,” and the rest of your survey questions in a block called “Main Survey.”

Adding a Block to Your Survey Flow

Qtip: Every time you create a new block, it will be automatically added to your survey flow. The order of the blocks in the survey editor will match the order of blocks in the survey flow. If you need to move a block in your survey flow, see this page.
  1. While editing your survey, navigate to Survey flow by clicking the survey flow icon on the left navigation bar.
    navigating to the survey flow by clicking the survey flow icon on the left navigation bar
  2. Click Add a New Element Here or Add Below, depending on where you want the block to appear in your flow.
    the add a new element here and add below buttons in the survey flow
  3. Select Block.
    selecting the block element to add to the survey flow
  4. Use the dropdown menu to select a question block.
    using the dropdown menu to select a block when adding a block to the survey flow

    Qtip: To see which questions are in a given block, click on the bracketed question count to the right of the block name. Collapse the list of questions by clicking on the question count again.
    a block is expanded in the survey flow by clicking the number of questions in the block

  5. When finished, click Apply.
Qtip: If you need to rearrange your blocks in the survey flow, click Move and drag & drop the block to the desired place. Note that rearranging blocks in your survey flow will also rearrange them in the survey editor.
a GIF showing how to move a block by clicking move on the block and then dragging the block


Showing the Same Block Multiple Times

It’s okay to have the same block appear multiple times in your survey flow, but the questions will only appear once in your results. If the respondent sees the same block a second time a survey, they’ll see—and be able to modify—their previous responses. While not common, this can be useful in some situations, such as having the respondent double-check their contact information before submitting their response. However in most situations, you will duplicate a block as a way to have it show in separate branches in the survey flow, not as a way to show the same questions twice.

Qtip: Showing the same block multiple times in the survey flow is different from copying a block in your survey editor. Copied blocks are separate from each other (the same as having two different blocks), and the questions from each block show up separately in your results.

To duplicate a block in your survey flow, click the Duplicate option. You can then move the block to where you want it to appear in your flow.
the duplicate button on a block

Example Use Cases

Check out the following use-cases on using the same block multiple times in your survey flow.

  • In the below example, we are running an A/B test where a respondent is randomly shown one of two conditions. However, the follow-up questions we ask in each condition are the same, so we duplicate the follow-up question block and include it in each branch.
    two branches for the a/b conditions. each branch has the follow up question block
  • You can duplicate blocks to artificially weight a block when using a randomizer that is set to evenly present elements. For example, you can use the below setup, which will result in condition A being seen by ⅔ of respondents while condition B will be seen by ⅓.
    a randomizer with three blocks: block a is here twice and block b is here once
  • In this example, we asked the respondent to provide their contact information at the beginning of the survey. We want the respondent to verify their contact information before submitting their response, so we duplicate the contact information block and add it to the very end of the survey.
    the survey flow. the contact information block is first and last in the flow