Translate Comments

About Translating Comments

We often want to reach as wide an audience as possible. But if the members of our research team don’t speak multiple languages, this can limit our ability to analyze feedback provided in foreign languages. Translate Comments will make analyzing participant feedback easier by allowing you to translate text responses.

Translate Responses is located in the Data & Analysis tab and is compatible with Text Tools, Response Editing, Data Table Exports, Results Reporting, and CX Dashboards. It is not compatible with Legacy Exports or with API.

This page describes the process of translating text data. To learn how to translate your survey, visit the Translate Survey page.

Translating Your Text Responses

1. Click on Tools.
   
2. Select Translate Comments.
3. Navigate to Select Field and select a variable to translate.
   
   Qtip: Any field that allows text entry, including Embedded Data, is compatible with Translate Responses. However, you can only translate Embedded Data fields set to the Text type.
4. Type the name of the translated variable. By default, the name will be the text of the question plus the language code.
   
5. To add additional fields to be translated, click Add field to be translated.
   Qtip: Questions that have already been translated will appear greyed out.
6. Navigate to Translate to on the top right and choose one language to translate your text into.
   
7. By default, Skip Responses already marked as the chosen language is selected.
   Qtip: Sometimes you may suspect that the User Language metadata doesn’t match the language of the response. For example, although you only distributed your survey in English, some of the respondents wrote feedback in Spanish. When disabled, Skip Responses already marked as the chosen language will ignore the User Language and instead try to detect the correct language, meaning that the system will understand that the Spanish response incorrectly marked as English is in Spanish and will translate this accordingly.
8. Click Next.
9. Review the Summary.
   
   Qtip: By default, the translation service is Google Translate. If you’d like to use a different translation service, have a Brand Administrator contact your Customer Success Representative for more information about implementing a custom translation integration.
10. If you’d like to change your details, click Back to return to the previous screen. If everything looks correct, click Confirm Translations.

Depending on the number of responses that need to be translated, the process may take a while and you may need to refresh the page before they appear in Data & Analysis. Notice in the screenshot below that the translation appears in addition to the original version of the text entry question, not as a replacement. You can create as many translations of your text responses as you would like.

Editing Translations

By default, all previously collected responses will be translated when you set up the job and then all new responses will be translated as they’re recorded (within a few minutes). However, when you create a translated text variable, you can decide if you want translations to continue as you collect data, or to stop future responses from being translated.

1. Click on the column header of the translated text variable.
   
2. Select Edit Translation.
3. Under the Action column, click Suspend to suspend the translation of incoming responses.
   
4. Click Next.
   
5. The Summary will explain that your translated text variable will stop making translations. Click Update to save this change, or Back to cancel.
   

Qtip: If the Action available to you is Resume, that means future translations are suspended. If the Action available to you is Suspend, that means the survey will continue to translate that field. In the example below, Q1 is not translating new responses to French, but Q2 is.

FAQs