Skip to main content
Loading...
  • Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM
  • Design XM
    Design XM

Translate Comments

What's on This Page:


Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!


About Translating Comments

We often want to reach as wide an audience as possible. But if the members of our research team don’t speak multiple languages, this can limit our ability to analyze feedback provided in foreign languages. Translate Comments will make analyzing participant feedback easier by allowing you to translate text responses.

Qtip: By default, all previously collected responses will be translated when you set up the job and then all new responses will be translated as they’re recorded. For more details, see the Editing Translations section below.

Translate responses is located in the Data & Analysis tab and is compatible with Text iQ, response editing, data exports, reporting, and CX Dashboards. It is not compatible with API.

Qtip: Don’t see the option to translate comments? Make sure Allow Third Party Services in Text iQ is enabled in the Organization Settings tab.

This page describes the process of translating text data. To learn how to translate your survey, visit the Translate Survey page.

Attention: Text translation is a feature of the Advanced Text iQ. Contact your Account Executive or Brand Administrator for information on how to access these features.

Translating Your Text Responses

  1. Click on Tools.
    Tools button on the right of the Data & Analysis tab expanded
  2. Select Translate Comments.
  3. Navigate to Select Field and select a variable to translate.
    Select Field indicated on the left of the Translate Comments window

    Qtip: Any field that allows text entry, including Embedded Data, is compatible with Translate Responses. However, you can only translate Embedded Data fields set to the Text type.
  4. Type the name of the translated variable. By default, the name will be the text of the question plus the language code.
    Translate comments window with fields filled out
  5. To add additional fields to be translated, click Add field to be translated.
    Qtip: Questions that have already been translated will appear greyed out.
  6. Navigate to Translate to on the top right and choose one language to translate your text into.
    Translate To option on upper-right of the Translate Comments window
  7. By default, Skip Responses already marked as the chosen language is selected.
    Qtip: Sometimes you may suspect that the User Language metadata doesn’t match the language of the response. For example, although you only distributed your survey in English, some of the respondents wrote feedback in Spanish. When disabled, Skip Responses already marked as the chosen language will ignore the User Language and instead try to detect the correct language, meaning that the system will understand that the Spanish response incorrectly marked as English is in Spanish and will translate this accordingly.
  8. Click Next.
  9. Review the Summary.
    Summary window listing translations generated

    Qtip: By default, the translation service is Google Translate. If you’d like to use a different translation service, have a Brand Administrator contact your Customer Success Representative for more information about implementing a custom translation integration.
  10. If you’d like to change your details, click Back to return to the previous screen. If everything looks correct, click Confirm Translations.
Attention: Only the first 5,000 characters in a single comment will be translated. The total limit per brand per year is 50 million characters.

Depending on the number of responses that need to be translated, the process may take a while and you may need to refresh the page before they appear in Data & Analysis. Notice in the screenshot below that the translation appears in addition to the original version of the text entry question, not as a replacement. You can create as many translations of your text responses as you would like.
Data & Analysis tab with translated text responses displayed below

Attention: You cannot delete a translated text variable, so be sure to only translate your responses when you are sure you have finished data collection. If you are only looking to delete the translated comment for only one of your respondents, you can delete their entire survey response.

Editing Translations

By default, all previously collected responses will be translated when you set up the job and then all new responses will be translated as they are recorded (within a few minutes). However, when you create a translated text variable, you can decide if you want translations to continue as you collect data, or to stop future responses from being translated.

  1. Click on the column header of the translated text variable.
    Clicking on a data column's header reveals additional menus
  2. Select Edit Translation.
  3. Under the Action column, click Suspend to suspend the translation of incoming responses.
    Translate Comments window
  4. Click Next.
    Next button on lower-right of the Translate Comments window
  5. The Summary will explain that your translated text variable will stop making translations. Click Update to save this change, or Back to cancel.
    Summary window
Qtip: If the Action available to you is Resume, that means future translations are suspended. If the Action available to you is Suspend, that means the survey will continue to translate that field. In the example below, Q1 is not translating new responses to French, but Q2 is.
Resume is displayed next to Q1 and Suspend is displayed next to Q2

FAQs