Artificial Intelligence (AI) Overview (Discover)
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About Artificial Intelligence (AI) Overview (Discover)
Discover offers a variety of artificial intelligence (AI) features that can help analyze your data.
Qtip: This support page only covers Discover features. If you’re interested in AI in Qualtrics, see this page.
AI Features in Designer
In addition to a variety of enrichments available out of the box, Designer provides several AI features to help you build complex models and enhance existing ones.
AI features can be turned on in the account settings. Select Allow third party generative AI features, then click the checkbox next to each feature you want to enable.
Qtip: When a feature is enabled, all account users can access it.
List of Third-Party Generative AI Features in Designer
Below is a list of the AI features that are currently available in Designer.
| Feature | Description | AI Model | Sub-processor |
|---|---|---|---|
| Smart Query | Smart Query uses AI to generate rules based on your use case. This can be helpful for building and developing more complex topic models. | Claude 3 Haiku | AWS |
| Topics Recommendation | Topics recommendation uses AI to analyze unclassified documents and existing topics, revealing hidden themes and topics that may have been overlooked by manual topic modeling. | Claude 3 Haiku | AWS |
| Smart Audit | Smart audit uses generative AI to enhance your topic queries in XM Discover. It analyzes your sentences tagged with a topic, generating a precision score for the query, and suggesting query improvements to achieve a higher score. | Claude 3.5 Haiku | AWS |
| Topic Hierarchy Generator | The topic hierarchy generator uses AI to analyze your unstructured customer data, business context, and use case to create a highly individualized text topic model. | GPT-4o | Azure |
AI Features in Studio
You can control AI features in Studio from the Controlled Release tab in account settings.
The following AI features are controlled here:
| Feature | Description | AI Model | Sub-processor |
|---|---|---|---|
| Automated Interaction Summaries | Automated summaries generate concise summaries from call and chat transcripts inside a feedback widget. This enables analysts to quickly understand the topics discussed in a conversation, the conversation’s outcome, and any resulting actions taken. | Claude 3.5 Sonnet | AWS |
List of First-Party Non-Generative AI and ML Features
This is a list of non-generative AI and ML (machine learning) features using models Discover developed itself.
- Text Analytics: Discover uses AI to calculate sentiment and additional enrichments.
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