What's on this page:IntroductionAdding a Back ButtonAllowing Respondents to Save ProgressDisplaying Question NumbersAdding a Custom Error MessageChanging the Default Survey LanguageChanging the Survey Title and Meta Description
You can use the Survey Experience settings to enhance your respondents’ survey experience. Located in the Survey Options, your Survey Experience settings include options such as adding back buttons to your survey, automatically saving respondents’ progress, and creating custom error messages.
To modify the Survey Experience settings, click Survey Options within the Survey module.
From here, you can see the following list of Survey Experience settings:
Adding a Back Button
With a back button, respondents can return to pages they have already visited in your survey and update their responses.
To add a back button
Allowing Respondents to Save Progress
With Save and Continue, respondents can leave your survey and then re-enter where they left off when they click on the survey link again.
This feature is turned on by default and works by placing a cookie on the respondent’s browser that keeps track of the survey progress. If you are distributing your survey using Individual Links, progress is tracked automatically and Save and Continue is not needed.
By default, respondents have one week to return to the survey and finish their response. After a week, their response will be recorded as-is. This time period can be changed using the Partial Completion setting of the Survey Options.
To turn on Save and Continue
Displaying Question Numbers
To the left of each question in the Survey module you will see the question number, which you can use to help identify questions when exporting your survey data and reference questions while working on a survey with others.
By default, these question numbers are not displayed to your respondents, but you can choose to enable their display in your Survey Options. Question numbers are often turned on in the testing stage of your survey so those reviewing it can give more specific feedback on which questions they would like to see tweaked.
To turn on question numbers
Adding a Custom Error Message
When building your survey, you have the option of adding Force Response Validation to your questions. If a respondent does not answer the question, they are shown the error message, “Please answer this question.” In Survey Options, you can customize a new standard error message to display in this situation. For example, the image below shows a custom Validation message that is more friendly and personal.
To create a new Validation message
- Open Survey Options in the Survey module.
- Select the Use Custom Survey Validation Messages checkbox and click Load a Saved Message.
- Select the Library you would like the messages to be saved in and click New Message.
- Enter a Description for this set of customized messages and choose the Destination Folder.
- Click the blue Add Validation Button to create a message entry.
- Under Error, select which system error category you would like to customize.
Qtip: To add a system error category to the defaults list, select Create Validation. This would be appropriate if you want to create a new error type to be used in Custom Validation.
- Under Message, type the text you would like to display to the respondent.
- Click Create Message.
Qtip: Custom Validation messages can also be created and edited in the Message Library.
To select an existing Custom Validation message
Changing the Default Survey Language
By default, surveys use the language specified in your Account Settings for any system messages that may appear to respondents as they are taking your survey. You can change the language used for these messages in the Survey Experience section.
Example: Some default messages include
- “This survey has expired.”
- “This survey can only be taken by invitation.”
- “We thank you for your time spent taking this survey. Your response has been recorded.”
In addition, some languages like Arabic or Hebrew are read from right to left. Changing the Survey Language will change the way the survey editor displays the survey questions.
To change the default survey language
For more information on running a survey in multiple languages, visit our Translation page.
Changing the Survey Title and Meta Description
In the results of any web search you receive a list of related pages, each with a title and meta description. Similarly, when you post on a social media site such as Facebook, you will see a short header and a summary of the link in your post.
This survey title is also displayed as the browser tab title.
You can change the survey title and description in Survey Options.