Survey Experience

About Survey Experience Settings

You can use the Survey Experience settings to enhance your respondents’ survey experience. Located in the Survey Options, your Survey Experience settings include options such as adding back buttons to your survey, automatically saving respondents’ progress, and creating custom error messages.

To modify the Survey Experience settings, click Survey Options within the Survey tab.

From here, you can see the following list of Survey Experience settings:

Adding a Back Button

With a back button, respondents can return to pages they have already visited in your survey and update their responses.

Allowing Respondents to Save Progress

With Save and Continue, respondents can leave your survey and then re-enter where they left off when they click on the survey link again.

This feature is turned on by default and works by placing a cookie on the respondent’s browser that keeps track of the survey progress. If you are distributing your survey using Individual Links, progress is tracked automatically and Save and Continue is not needed.

By default, respondents have one week to return to the survey and finish their response. After a week, their response will be recorded as-is. This time period can be changed using the Partial Completion setting of the Survey Options.

Displaying Question Numbers

To the left of each question in the Survey tab you will see the question number, which you can use to help identify questions when exporting your survey data and reference questions while working on a survey with others.

By default, these question numbers are not displayed to your respondents, but you can choose to enable their display in your Survey Options. Question numbers are often turned on in the testing stage of your survey so those reviewing it can give more specific feedback on which questions they would like to see tweaked.

Qtip: To change any Question Number, simply click on it in the survey editor and type a new number or name. You can also automatically renumber your questions using the steps described in the Auto-Number Questions page.

Adding a Custom Error Message

When building your survey, you have the option of adding Force Response Validation to your questions. If a respondent does not answer the question, they are shown the error message, “Please answer this question.” In Survey Options, you can customize a new standard error message to display in this situation. For example, the image below shows a custom Validation message that is more friendly and personal.

To create a new Validation message

1. Open Survey Options in the Survey tab.
   
2. Select the Use Custom Survey Validation Messages checkbox.
   
3. Click Load a Saved Message.
4. Select the Library you would like the messages to be saved in and click New Message.
5. Enter a Description that will help you find these messages later.
   
6. Choose the Destination Folder.
7. Click the blue Add Validation button.
8. Under Error, select which system error category you would like to customize. Require Response is how you change your default Force Response messages.
   Qtip: To add a system error category to the defaults list, select Create New Validation. This would be appropriate if you want to create a new error type to be used in Custom Validation.
9. Under Message, type the text you would like to display to the respondent.
10. Repeat steps 8 and 9 for as many messages as you’d like. In the pictured example, the default Captcha error message is being changed, too.
    
11. Click Create Message.
    Qtip: Custom Validation messages can also be created and edited in the Message Library.

To select an existing Custom Validation message

1. Open Survey Options in the Survey tab.
   
2. Select the Use Custom Survey Validation Messages checkbox.
   
3. Click Load a Saved Message.
4. Select the library and the message collection within that library that you would like to use.

Changing the Default Survey Language

By default, surveys use the language specified in your Account Settings for any system messages that may appear to respondents as they are taking your survey. You can change the language used for these messages in the Survey Experience section.

In addition, some languages like Arabic or Hebrew are read from right to left. Changing the Survey Language will change the way the survey editor displays the survey questions.

For more information on running a survey in multiple languages, visit our Translation page.

Changing the Survey Title and Meta Description

In the results of any web search you receive a list of related pages, each with a title and a short description. Similarly, when you post on a social media site such as Facebook, you will see these displayed as a short header and a summary of the link in your post.

The title of your survey as it appears in web results and on social media posts is called a Survey Title, and the description that accompanies this name is the Meta Description. You can change these settings in Survey Options in the fields displayed below.

This Survey Title is also displayed as the browser tab title.

The logo you see with the meta description is called an open graph image. It comes from the logo in your survey theme.

FAQs